Desktop Support Technician

Iinn; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established healthcare institution in Chicago is seeking a dedicated Desktop Support Technician to join its IT team. This role is crucial for ensuring the smooth operation of desktop systems and peripherals, providing first-level technical support to staff, and maintaining high standards of customer service. Candidates should possess strong technical skills, a proactive approach to problem-solving, and a passion for delivering exceptional support. This is a fantastic opportunity to contribute to a mission-driven organization focused on quality healthcare and community service, while thriving in a supportive and inclusive work environment.

Qualifications

• 2+ years of experience in desktop support or similar IT role.
• Strong knowledge of desktop hardware and operating systems.

Responsibilities

• Provide first-level technical support for desktop hardware and software.
• Diagnose and troubleshoot desktop-related issues effectively.
• Install and maintain desktop operating systems and applications.

Skills

Technical Support

Problem-Solving

Customer Service

Desktop Hardware Knowledge

Operating Systems (Windows, MacOS)

Network Connectivity Troubleshooting

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Microsoft Office

RingCentral

Active Directory (AD)

Job description

AtInsight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.

Responsibilities:

1. Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
2. Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
3. Install, configure, and maintain desktop operating systems, applications, and software updates.
4. Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
5. Setup Conference room with AV equipment as needed.
6. Provide support for RingCentral phone system escalate issues as needed.
7. Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail.
8. Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
9. Document and track support requests, resolutions, and user interactions in the IT ticketing system.
10. Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
11. Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
12. Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
13. Setup and delete user accounts in AD.
14. Setup Printers on users' computers and map network drives as needed.
15. Must be on call during weekends and off hours as required.

Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
2. 2+ years of experience in desktop support or a similar IT support role.
3. Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
4. Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
5. Familiarity with ITIL best practices for incident management, problem management, and change management.
6. Excellent communication skills and ability to interact professionally with end-users of all technical levels.
7. Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
8. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!