Desktop Support Technician

Internal Revenue Service; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Internal Revenue Service is looking for a Desktop Support Technician to provide technical support for the United States Attorney’s Office in Laredo, TX. In this full-time role, you will ensure functionality of IT systems, focus on troubleshooting and maintaining networks, and provide user support in a secure federal environment, contributing to ongoing litigation and administrative functions. Ideal candidates will have a strong background in end-user support within federal environments and proficient technical skills in relevant software.

Benefits

Comprehensive benefits

Job stability and security

Qualifications

• Experience providing end-user support in federal environments.
• Hands-on familiarity with network and operating systems.
• Excellent communication skills required.

Responsibilities

• Deliver troubleshooting assistance for diverse computer systems.
• Install, test, and repair computer hardware and software.
• Provide general help desk support through multiple communication channels.

Skills

Troubleshooting

Communication

User Support

Education

High school diploma or equivalent

Undergraduate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ROLE
We are seeking an experiencedDesktop Support Technician to support the United States Attorney’s Office for the Southern District of Texas (USAO SDTX) in Laredo, TX. This position plays a critical role in ensuring the functionality and reliability of computer systems, networks, and user support services in a secure federal environment. Your responsibilities will focus on providing end-user technical support, troubleshooting hardware and software issues, maintaining local area networks and peripherals, and ensuring the smooth operation of IT systems that support ongoing litigation and administrative functions.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

• Deliver troubleshooting assistance and problem resolution for computer systems across diverse environments
• Support personal computers, servers, and local area networks (LANs) used in federal office settings
• Support PC and network environments, including printers, scanners, and other peripherals
• Install, test, and repair computer hardware and software within networked environments
• Configure operating systems and application software according to agency requirements
• Respond to end-user support needs via telephone, email, or in-person interactions
• Train users on proper operation of PC desktop hardware and common software packages
• Diagnose hardware and software issues using technical tools and best practices
• Coordinate computer system repairs with appropriate service providers or internal staff
• Resolve system and network-related issues through direct support and technical collaboration
• Participate in the evaluation of system configurations and software performance
• Provide general help desk support through multiple communication channels

REQUIRED KNOWLEDGE & SKILLS

• Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
• Excellent oral and written communications skills
• Pleasant telephone manner skills

REQUIRED EXPERIENCE

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
• Expert-level proficiency in Microsoft Word, Excel, and Outlook or equivalent government office software

PREFERRED EXPERIENCE

• Experience teaching/training involving computer applications, preferably database, imaging, or other automated litigation support applications
• Experience in automated litigation support
• Experience with Department of Justice office automation environments

EDUCATION

• High school diploma or equivalent required
• Undergraduate degree preferred

LOCATION

• Laredo, TX 78040

TELEWORK

• Not eligible for telework

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government

CLIENT

• U.S. Department of Justice

TRAVEL

• Travel is not required

WORK HOURS

• 40 hours
• 8 hours a day
• 5 days a week

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Nonexempt

RELOCATION

• Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.