Desktop Support Technician

A3 Staffing Solutions; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A3 Staffing Solutions is seeking a Desktop Support Technician in Grand Rapids, MI. The role involves providing support for Windows OS and Microsoft Office, troubleshooting hardware issues, and assisting users with technical needs. We're committed to delivering exceptional services and look for professionals who value integrity and innovation.

Qualifications

• Experience with Windows OS and Microsoft Office Suite.
• Knowledge in desktop and network support.
• Ability to configure and troubleshoot various hardware.

Responsibilities

• Support and troubleshoot computer systems and peripherals.
• Assist in desk-side support tasks.
• Train employees on hardware and software usage.

Skills

Troubleshooting

User Support

Hardware Repair

Windows OS Support

Microsoft Office Suite Support

Networking

Imaging

Education

Associate's degree in IT or related field

Job description

• Support of Windows OS / Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery
• Install / Re-install various software packages and updates
• WiFi and VPN connections; Support of wireless devices

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Provide an exceptional client experience

Deliver on our commitments

Build trust by thinking and acting with integrity

Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Create a job alert for this search

Desktop Support Technician • Grand Rapids, MI, US