Rock Island, IL - Desktop Support Technician II (Scheduled Visit)

Heunets | Trusted Partner for Enterprise IT Operations; Rock Island (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in IT Services is seeking a Desktop Support Technician II to provide onsite support for hardware and software issues in Rock Island. The role involves troubleshooting, customer support, and working closely with various teams to ensure operational consistency. Ideal candidates should have a strong background in IT with excellent communication skills, flexibility, and a collaborative mindset.

Qualifications

• Minimum of 18 months of IT experience.
• Experience with mobile device management including IOS and Android devices.
• Basic knowledge of Mac operating system.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support and troubleshoot for printers and computer hardware.
• Use diagnostic tools to troubleshoot network connectivity.

Skills

Windows 7-10

Microsoft Active Directory

GPOs

MS Office 365

PC hardware installation and troubleshooting

helpdesk ticketing systems

analytical skills

troubleshooting

problem-solving

communication skills

Education

Background in Computer Science or related field

Job description

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We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.
  
  
  

Ideal Candidates Must Have The Following Qualifications And Skills.

• Background knowledge in Computer science or any related field .
• Minimum of 18 months of IT experience.
• Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
• Basic knowledge of Mac operating system, to support Apple pc users.
• Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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