Desktop Support Technician

TEKsystems; Carrboro (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Onsite workspace

Job summary

TEKsystems is seeking a Level 2 IT Support Technician for a contract-to-hire role based in Carrboro, NC. You will diagnose, repair, and maintain hardware and software, handle escalations, and support new hire setups in a Windows-heavy environment with occasional Mac work.

Travel to retail stores (approximately 20%) may be required. The ideal candidate will have strong IT troubleshooting, customer service, and attention to detail, with experience in Intune, Zendesk, IAM, and basic network

Qualifications

• Desktop and laptop support for Windows 10 and macOS environments.
• Experience with Active Directory, Office 365, and imaging/deployment workflows.
• Familiarity with Intune, Zendesk, IAM and remote monitoring tools preferred.

Responsibilities

• Receive and process all help desk requests from employees and retail stores.
• Diagnose, repair, and escalate hardware, software, and network issues.
• Install and configure hardware/software, set up new hires, and support onboarding.

Skills

Desktop

Windows 10

Troubleshooting

Active Directory

Technical support

Imaging

Deployment

Help desk support

Office 365

Mac

Intune

Zendesk

Remote Monitoring and Management

IAM

Tools

Intune

Zendesk

Active Directory

Job description

Description

Our client is in need of a help-desk/desktop support person for contract-to-hire. Today, there are 3 support techs and a manager on the Infrastructure team supporting 1000 users in a Windows environment with 15% Macintosh.

As our Level 2 IT Support Technician, you will diagnose, repair, and maintain hardware and software components at an advanced level. This individual will install and configure computer hardware and provide IT support for the organization, tackling more complex issues and serving as an escalation point for other technicians. You will interact with various departments and levels, listen to their technical needs, and help implement IT solutions. We are looking for someone with extensive knowledge of a variety of internet applications, networks, and operating systems. The ideal candidate will possess exceptional troubleshooting abilities, customer service skills, and strong attention to detail. This position is based out of our distribution center located in Durham, NC. Some travel to retail stores is required. 20%

Technical Support

Receive and process all help desk requests for current employees and retail stores.

Diagnose and resolve hardware, software, and network issues, working closely with the Network Administration team.

Serve as an escalation point for other technicians, providing guidance and resolution as needed.

System Maintenance

Support and maintain hardware, software, and network equipment as necessary.

Perform regular system updates, maintenance, and backups.

Monitor system performance and take proactive measures to prevent issues.

Conduct system diagnostics and performance tuning.

Installation And Configuration

Install and configure computer hardware and software.

Participate in testing, configuration, and training of new technology.

Manage new hire setups, including ordering and configuration of equipment, email, and software installation.

Provide technology support for new hire orientations.

• Any Intune user or adminstrations skills big plus as this is what they will be migrating to.
• Any Identity & Access experience like adding and deleting users in Microsoft Entra or Okta is a big plus
• Basic network administration is a big plus
• Any experience w/zendesk a big plus

Skills

Desktop, Windows 10, Troubleshooting, Active directory, Technical support, Imaging, Deployment, Help desk support, Office 365, Mac, Intune, Zendesk, Remote Monitoring and Management, IAM

Top Skills Details

Desktop,Windows 10,Troubleshooting,Active directory,Technical support,Imaging,Deployment,Help desk support,Office 365,Mac

Optional

Additional Skills & Qualifications

macOS

A+ certification, MCSE, CCNA, Network+, Sercurity +

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Carrboro, NC.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Carrboro, NC.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Carrboro,NC.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.