Desktop Support Technician

Lensa; Boston (MA); On-site; USD 60,000 - 64,000; Full time

Job summary

A leading company in IT services is seeking a Desktop Support Technician in Boston for a 7-month contract. The role involves troubleshooting and maintaining computer systems, providing excellent customer service, and requires prior experience in desktop support. A+ certification is a plus.

Benefits

Medical Insurance

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

401(k) including match

Paid Sick Time Leave

Qualifications

• 3 years of related desktop and/or deskside support experience.
• Solid experience in software, hardware, and network troubleshooting.
• A+ Certification is a plus.

Responsibilities

• Maintains and repairs computer systems and peripherals.
• Documents, maintains, and upgrades hardware and software systems.
• Trains employees and responds to technical questions.

Skills

Customer Service

IT Services and Products Understanding

Desktop and Deskside Support

Education

A+ Certification

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Motion Recruitment Partners LLC, is seeking professionals in Boston, MA. Apply via Lensa today!

Desktop Support Technician

Boston, Massachusetts

Onsite

Contract

$31/hr - $33/hr

Our client is looking for a Desktop Support Technician for a 7-month contract in Cambridge, MA 02139 .

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 7 months

Required Skills & Experience

• 3 years of related desktop and/or deskside support experience
• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
• Excellent customer service skills
• A+ Certification is a plus
  
  

What You Will Be Doing

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.
  
  

You Will Receive The Following Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan
  
  

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kenny Edgerton

Specialization

• Technical Support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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