Desktop Support Technician - Windows

Applicable Limited; Bridgewater (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in technology services seeks a Desktop Support Technician in Bridgewater, Massachusetts. This role involves troubleshooting and repair on desktops, notebooks, and printers, requiring a solid understanding of policies and essential client service skills. Candidates must have at least 2 years of IT experience and a high school diploma.

Qualifications

• Minimum 2 years of IT experience.
• Working knowledge of Windows operating system environment.
• A+ desktop or equivalent skill set required.

Responsibilities

• Perform basic troubleshooting, parts replacement, and system upgrades.
• Identify issues that could affect end user experience.
• Respond to calls after normal business hours as needed.

Skills

Client service skills

Discretion and independent judgment

Education

High School Diploma or equivalent

Undergraduate degree or some college coursework

Tools

Windows operating system

A+ desktop or equivalent skill set

Job description

Req ID:313561

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician - Windows to join our team in Bridgewater, New Jersey (US-NJ), United States (US).

Requirements:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/
• printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Solid client service skills.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have reliable personal transportation (Automobile)

Basic Qualifications:

• Minimum 2 years of IT experience
• Minimum 2 years working knowledge of Windows operating system environment.
• High School Diploma or equivalent
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Preferred Qualifications:

• Undergraduate degree or some college coursework preferred

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.