Desktop Support Technician

A3 Solutions, Inc.; Alhambra, California, Cortez (CA, MO, CO); On-site; USD 40,000 - 65,000; Part time

Job summary

An established industry player is seeking a Desktop Support Technician to join their dynamic team. This role involves providing essential support for Windows OS and Microsoft Office Suite, ensuring smooth operations in an enterprise environment. You'll be the first point of contact for troubleshooting and repairing computer systems, hardware, and peripherals while delivering exceptional customer service. If you have a knack for technology and enjoy helping others, this position offers a fantastic opportunity to make a significant impact. Join a collaborative team where your skills will be valued and your contributions will help drive success.

Qualifications

• Experience with desktop and network support in an enterprise environment.
• Ability to troubleshoot and repair hardware and software issues.

Responsibilities

• Support Windows OS and Microsoft Office Suite for end users.
• Maintain, troubleshoot, and repair computer systems and peripherals.
• Train employees on system usage and support.

Skills

Windows OS Support

Microsoft Office Suite

Troubleshooting

Customer Service

Hardware Repair

Network Support

Imaging and Image Recovery

WiFi and VPN Support

Education

High School Diploma

Technical Certification (e.g., CompTIA A+)

Tools

Computer Hardware

Software Installation Tools

Job description

Desktop Support Technician:

• Not a full-time position - backfill only.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large iMacs.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break/fix repairs on desktops, laptops.
• Install/reinstall various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.