Desktop Support Technician (flex-hybrid)

UCLA Outpatient Clinics; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare institution seeks a dedicated Desktop Support Technician to provide exceptional support to faculty, staff, and students. In this flexible hybrid role, you will deliver day-to-day consultation, training, and troubleshooting for a variety of hardware and software systems. Your commitment to customer service will ensure a seamless experience for users, while your technical expertise will help resolve issues efficiently. Join a forward-thinking team that values flexibility and collaboration, and make a meaningful impact in the healthcare community. If you're passionate about technology and helping others, this is the perfect opportunity for you.

Qualifications

• Experience in providing desktop support to end users.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Provide day-to-day consultation and troubleshooting for users.
• Ensure operation of hardware, software, and network systems.

Skills

Desktop Support

Customer Service

Troubleshooting

Technical Support

Problem-Solving

Tools

Hardware

Software

Network Systems

Peripheral Devices

Job description

Description

Under the general supervision of the UCLA Health Sciences Schools’ Client Services Desktop Support Manager, the Desktop Support Technician (DST) is responsible for providing desktop support to the UCLA Health Sciences faculty, staff, and students.

This position provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users.

The DST provides a high-level of customer service in accordance to the values of UCLA Digital Technology (DGIT). Some support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 - $46.71 hourly. The University anticipates offering a salary between the minimum and midpoint of this range.