Desktop Support Technician

NTT DATA, Inc.; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Desktop Support Technician, where your technical expertise will shine. This role is pivotal in delivering exceptional client services, focusing on Windows support and customer satisfaction. You will be responsible for on-site installations, troubleshooting, and providing top-notch technical support. With a commitment to innovation and excellence, this company offers a dynamic work environment where you can grow and make a significant impact. If you are passionate about technology and customer service, this is the perfect opportunity for you to advance your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Program with Company Match

Paid Time Off

Flexible Spending Account

Short and Long Term Disability Coverage

Employee Assistance Program

Qualifications

• 3+ years of experience in desktop and technical Windows support.
• Excellent customer service and communication skills required.

Responsibilities

• Provide on-site and remote installation and maintenance of desktops.
• Troubleshoot and resolve issues with Windows and associated peripherals.

Skills

Desktop Support

Windows Troubleshooting

Customer Service

Technical Support

Incident Management

Communication Skills

Education

A+ Certification

Tools

ServiceNow

Office 365

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Irvine, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be a client-based position working daily at a client site.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Reviews, troubleshoots, and approves operational quality of desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS).
• Installs, maintains, and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops).
• Instructs customers in the operation and maintenance of basic Windows.

Basic Qualifications:

• 3+ years of desktop/technical Windows support experience.

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Individual must have the ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26.50 - $31/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles
Job Segment: Technical Support, Consulting, Technician, Technology