Desktop Support Technician

Shrive Technologies; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading technology firm in Irvine is seeking an IT Support Specialist to provide comprehensive hardware and software support. The role involves managing inventory, troubleshooting issues, and delivering exceptional customer service to employees and new hires. Ideal candidates will have 3-5 years of IT experience, strong communication skills, and the ability to adapt in a dynamic environment. Join a dedicated team and help ensure seamless operations across multiple platforms.

Qualifications

• 3-5 years of IT experience with technical training preferred.
• Experience in a call center or help desk environment.

Responsibilities

• Deliver excellent customer service to a diverse user base.
• Image and install software on Windows and Apple laptops/desktops.
• Manage service requests, including classification and tracking.

Skills

Customer Service

Organizational Skills

Communication

Education

Technical Training

MCP Certification

A+ Certification

Tools

Microsoft Office

Windows 10

Network Printers

Job description

Job Description

This role involves providing comprehensive hardware and software support to employees and new hires. The position includes generating weekly reports, managing inventory, and performing various administrative tasks as required.

Responsibilities

1. Deliver excellent customer service to a diverse user base through professionalism and dedication.
2. Adapt to changing environments and learn quickly in a dynamic setting.
3. Travel between offices (up to 150 miles) as needed.
4. Image and install software on Windows and Apple laptops/desktops, including IMAC procedures and remote support.
5. Troubleshoot post-deployment issues across multiple platforms: Windows, Macintosh, and mobile devices.
6. Manage printer repairs, installations, disposal, redeployment, and asset reclamation.
7. Coordinate shipping, data backup, and data recovery processes.
8. Perform hardware refreshes, warranty repairs, and depot services.
9. Provide walk-up and VIP support, including audio and video health checks.
10. Manage spare parts inventory and coordinate with external vendors for dispatch support.
11. Identify and resolve hardware and software conflicts.
12. Manage service requests, including classification, assignment, tracking, and completion.
13. Tag assets and record incoming equipment into the asset management system.
14. Collaborate with teams to onboard new hires and ensure hardware is properly assigned and documented.
15. Prepare weekly inventory and hardware outflow reports.
16. Schedule repairs with external suppliers for damaged hardware.
17. Ensure resolutions adhere to company standards and policies.

Requirements/Qualifications

1. 3-5 years of IT experience with technical training preferred.
2. Knowledge of Windows and Macintosh platforms, including portable devices, and Microsoft Office suite.
3. Experience with imaging Windows 10 OS.
4. Basic understanding of network concepts (TCP/IP, Windows Networking, Ethernet).
5. Experience with networked printers, including queue creation and server maintenance.
6. Proficiency in PC-based word processing, presentation, email, and spreadsheet software.
7. Willingness to work extended hours or modified schedules for planned activities or emergencies.
8. Outstanding customer service and interpersonal skills.
9. Excellent organizational skills with the ability to prioritize tasks.
10. Experience in a call center or help desk environment.
11. MCP and/or A+ Certifications preferred.
12. Strong aptitude for learning.
13. Excellent oral and written communication skills.
14. Ability to work effectively in teams.
15. Ability to lift up to 50 pounds.
16. Own transportation with valid driver’s license (mileage reimbursed).