Desktop Support Technician

NTT DATA, Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Desktop Support Technician in Los Angeles, California. This role is vital for providing exceptional client services, including desktop support and troubleshooting in a healthcare environment. You will work directly with clients to migrate systems, ensuring they operate smoothly and efficiently. The position offers a competitive hourly wage and a comprehensive benefits package, making it an excellent opportunity for those passionate about technology and customer service. Become part of a dynamic team that values innovation and collaboration in a supportive workplace.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Flexible spending or HSA

Life and AD&D insurance

Disability coverage

Qualifications

• A+ Certification and strong customer service skills required.
• Experience with Windows OS and troubleshooting essential.

Responsibilities

• Migrate workstations from Windows 7 to Windows 10 in a healthcare setting.
• Install, configure, and troubleshoot desktops and printers.
• Support project milestones and customer training.

Skills

A+ Certification

Customer service background

Windows Operating System

Troubleshooting skills

Networking experience

PC Imaging and Deployment

Verbal and written communication

Interpersonal skills

Ability to follow instructions

Physical ability to lift hardware

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

The position requires working on-site at the client's office during the following hours:

• Monday & Friday 8 AM to 5 PM
• Saturday & Sunday 6 AM to 6 PM

This role requires working onsite daily at our client's facility and requires the employee to be fully vaccinated (flu and COVID) on or before the start date, to the extent required by applicable law.

Role Responsibilities

• Working in a healthcare environment to migrate workstations, laptops, and tablets from Windows 7 to Windows 10.
• Installing, configuring, validating, and troubleshooting desktops, printers, and associated peripherals.
• Maintaining and optimizing desktop/notebook configurations at customer sites.
• Diagnosing and resolving product performance problems.
• Performing maintenance and repair services.
• Working under general direction, seeking assistance as needed.
• Completing work in accordance with accepted practices within the field.
• Establishing approaches for completing assignments.
• Independently gathering information.
• Adjusting to multiple demands and shifting priorities; accepting responsibility for results of actions.
• Supporting achievement of project milestones and internal/external commitments with the team.
• Instructing customers in the operation and maintenance of the system.

Basic Qualifications

• A+ Certification
• Proven customer service background
• Knowledge of Windows Operating System environment
• Ability to follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physical ability to lift and move enterprise and client technology hardware
• Excellent interpersonal skills and ability to work collaboratively in a team
• Basic customer interaction skills
• Strong troubleshooting skills and MAC experience
• Previous networking experience
• PC Imaging and Deployment experience
• A reliable personal vehicle

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26.68 - $31.39/hour. Actual compensation depends on experience, skills, and other qualifications.

This position is eligible for benefits including medical, dental, vision insurance, flexible spending or HSA, life and AD&D insurance, disability coverage, paid time off, 401k with company match, and additional benefits.

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation for our clients. With experts in over 50 countries, our services include consulting, data and AI, industry solutions, and application management. As part of the NTT Group, we invest heavily in R&D to advance digital and AI infrastructure. Visit us at us.nttdata.com.

NTT DATA strives to ensure accessibility of our website. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us. We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO policy and rights disclosures.