Desktop Support Technician

Applicable Limited; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative organization is seeking a Desktop Support Technician to join their dynamic team in Irvine. This role is crucial for providing exceptional managed client services, focusing on Windows support, troubleshooting, and delivering top-notch customer service. You will be responsible for on-site installations, maintenance, and technical support, ensuring that clients receive the highest level of service. If you have a passion for technology and a commitment to excellence, this is an exciting opportunity to grow your career in a supportive environment that values innovation and teamwork.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Program with Company Match

Paid Time Off

Employee Assistance Program

Qualifications

• 3+ years of desktop/technical Windows support experience.
• Proven customer service background with strong communication skills.

Responsibilities

• On-site installation, maintenance, and troubleshooting of desktops and notebooks.
• Provide technical support and incident management for clients.

Skills

Desktop Support

Windows Troubleshooting

Customer Service

Technical Support

Incident Management

Software Installation

Hardware Troubleshooting

Communication Skills

Education

A+ Certification

Tools

ServiceNow

Office 365

Job description

Req ID:317168

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Irvine, California (US-CA), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be a client-based position working daily at a client site.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS).
• Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops).
• Instructs customers in the operation and maintenance of basic Windows.

Basic Qualifications:

• 3+ years of desktop/technical Windows support experience.

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Individual must have the ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis on customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26.50 - $31/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.