Windows Desktop Support Technician — Contract to Hire

Epic Placements LLC; North Wales (Montgomery County); On-site; USD 34,000 - 49,000; Full time

Job summary

Epic Placements LLC is seeking a hands-on Desktop Support Technician to support a Windows-based enterprise environment in Montgomery County, PA. This contract role targets early IT professionals who enjoy troubleshooting, direct user interaction, and growing technical skills in a professional support setting.

You will troubleshoot hardware, software, connectivity, and user-access issues across Windows 10/11 devices, assist with Active Directory and Microsoft 365, and provide friendly, responsive

Qualifications

• 1–3 years of desktop support or help desk experience.
• Working knowledge of Active Directory and Microsoft 365.
• Basic networking fundamentals and PC hardware understanding.
• Familiarity with ticketing systems and IT support processes.
• Strong communication skills and a customer-service mindset.

Responsibilities

• Provide desktop and end-user support for Windows 10/11 workstations, laptops, and peripherals.
• Troubleshoot hardware, software, connectivity, and user-access issues.
• Support Active Directory administration, including password resets and account management.
• Assist with Microsoft 365 applications, Outlook, Teams, and related productivity tools.
• Configure, deploy, and maintain Windows devices and workstations.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, and VPN connectivity.
• Document incidents, track service tickets, and escalate complex issues when needed.
• Deliver friendly, professional, and responsive technical support to end users.

Skills

Active Directory

Microsoft 365

Networking basics

PC hardware

Ticketing systems

Communication skills

Customer-service mindset

Escalation when needed

Tools

Azure AD / Entra ID

Intune

Windows imaging/deployment

Job description

Epic Placements LLC is seeking a hands-on Desktop Support Technician to support a Windows-based enterprise environment in Montgomery County, PA. This contract role targets early IT professionals who enjoy troubleshooting, direct user interaction, and growing technical skills in a professional support setting.

You will troubleshoot hardware, software, connectivity, and user-access issues across Windows 10/11 devices, assist with Active Directory and Microsoft 365, and provide friendly, responsive