Desktop Support Specialist

Pinnacle Partners, Inc; Bloomington (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Partners, Inc. is seeking a Desktop Support Specialist to act as a trusted technical resource across the client’s enterprise environment.

You will resolve hardware and software issues, support technology deployments, and deliver excellent service to users at all levels of the organization. Responsibilities include deskside, phone, and email support for a variety of technology, including hardware, software, Office 365, and PC deployments.

Qualifications

• 2-3+ years of desktop support experience in a Windows environment.
• Strong interpersonal and communication skills.
• Ability to work onsite five days per week.

Responsibilities

• Provide deskside, phone, and email support to users in an enterprise environment.
• Support a range of technology, including hardware, software, Office 365, and PC deployments.
• Deliver support to users across all levels of the business.
• Provide excellent customer service in resolving technical issues.
• Assist with projects to migrate outdated hardware and technology to current platforms.

Skills

Desktop support

Windows environment

Customer service

Onsite work

Job description

We are seeking a customer-focused Desktop Support Specialist to serve as a trusted technical resource across our client's enterprise environment. This role will play a critical part in resolving hardware and software issues, supporting technology deployments, and delivering excellent service to users at every level of the organization.

Key Responsibilities:

• Provide deskside, phone, and email support to users in an enterprise environment
• Support a range of technology, including hardware, software, Office 365, and PC deployments
• Deliver support to users across all levels of the business
• Provide excellent customer service in resolving technical issues
• Assist with projects to migrate outdated hardware and technology to current platforms

Requirements:

• 2-3+ years of desktop support experience in a Windows/Microsoft environment
• Strong interpersonal and communication skills
• Ability to work onsite five days per week

Preferred:

• Experience with hardware refresh projects
• Experience supporting a manufacturing floor environment