Desktop Support Technician

Epic Health Partners; Danville (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Training & development

Job summary

Epic Health Partners is seeking a Desktop Support Technician to provide hands-on technical support across the organization. This role troubleshoots hardware and software issues, configures and maintains workstations, and assists staff with day-to-day technology needs to ensure reliable access to systems and tools.

The role includes setting up desktops and peripherals, supporting Microsoft 365, routine maintenance, password resets, and coordinating with vendors.

Qualifications

• Two (2) years of IT support, help desk, desktop support, or related technical experience.
• Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
• Strong troubleshooting, problem-solving, and customer service skills.
• Experience supporting computers, printers, mobile devices, and basic network connectivity.
• Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
• Strong organizational, communication, and time-management skills.
• Ability to maintain confidentiality, and work independently.

Responsibilities

• Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.
• Install, update, and troubleshoot software applications on employee workstations.
• Provide technical support for Microsoft 365 applications and other business software.
• Perform routine maintenance, upgrades, and replacement of computer equipment.
• Assist with user account management, password resets, and access-related requests.
• Configure and support desk phones, voicemail systems, and basic telecommunications functions.
• Troubleshoot and maintain printers, copiers, scanners, and other office technology.
• Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation of technology and facilities-related requests.
• Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
• Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
• Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.

Skills

Windows OS

Microsoft 365

Hardware troubleshooting

Ticketing system

Customer service

Vendor coordination

Documentation

Communication

Job description

EPIC Health Partners is seeking a Desktop Support Technician to provide hands‑on technical support across the organization. This role is responsible for troubleshooting hardware and software issues, configuring and maintaining workstations, supporting office technology, and assisting staff with day‑to‑day technology needs. The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively

Essential Duties & Responsibilities:

• Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.
• Install, update, and troubleshoot software applications on employee workstations.
• Provide technical support for Microsoft 365 applications and other business software.
• Perform routine maintenance, upgrades, and replacement of computer equipment.
• Assist with user account management, password resets, and access‑related requests.
• Configure and support desk phones, voicemail systems, and basic telecommunications functions.
• Troubleshoot and maintain printers, copiers, scanners, and other office technology.
• Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation oftechnology and facilities‑related requests.
• Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
• Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
• Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.

Qualifications:

• Two (2) years of IT support, help desk, desktop support, or related technical experience.
• Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
• Strong troubleshooting, problem‑solving, and customer service skills.
• Experience supporting computers, printers, mobile devices, and basic network connectivity.
• Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
• Strong organizational, communication, and time‑management skills.
• Ability to maintain confidentiality, and work independently.

Benefits:

This full‑time position offers a comprehensive benefits package designed to support employee well‑being and long‑term professional growth, including:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan options
• Ongoing training and professional development

About Epic Health Partners:

Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.