Desktop Support Analyst

JoCo; Vancouver (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

JoCo is seeking a Desktop Analyst to provide high-level hardware, software and application support to end users, with strong ticket management and user liaison across the organization.

The role involves in-person, desk-side and remote support for servers, networks, PCs and mobile devices, along with imaging, OS upgrades and collaborative problem solving to keep business operations running smoothly.

Qualifications

• Bachelor's degree in IT or related field.
• 3+ years of desktop support or related experience.
• Experience in oil & gas or telecommunications industries preferred.
• Experience with Windows 10 and MS Office 365.
• Experience with Active Directory, Citrix, Edge, and Remote Assistance.
• Experience with supporting Android and iPhone Mobile Devices.
• Experience with hardware, software, and application maintenance, support, and installation.
• Experience with desktop/laptop imaging.
• Experience with ticket management tools (ie. ServiceNow).
• Excellent customer service, interpersonal and communication skills.

Responsibilities

• Provide Application and Desktop Support services including troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
• Provide in-person, desk-side and remote support to business users.
• Serve as the point of contact for end users, specifically in troubleshooting.
• Collaborate with relevant parties for resolution endeavors.
• Perform re-imaging and software installations.
• Assist with operating system upgrades, refreshes, etc.
• Test, troubleshoot, and validate system updates.
• Other duties as assigned.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Desk-side support

Education

Bachelor's degree in IT

Tools

ServiceNow

Active Directory

Citrix

Edge

MS Office 365

Job description

The Desktop Analyst will provide a high level of hardware/software and application support to company’s end users with ticket management activities.

What will you do?

As a Desktop Analyst, you will:

• Provide Application and Desktop Support services including: troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
• Provide in-person, desk-side and remote support to business users.
• Serve as the point of contact for end users, specifically in troubleshooting.
• Collaborate with relevant parties for resolution endeavors.
• Perform re-imaging and software installations.
• Assist with operating system upgrades, refreshes, etc.
• Test, troubleshoot, and validate system updates.
• Other duties as assigned.

What are the requirements?

• Bachelor's degree in IT or related field
• 3+ years of desktop support or related experience
• Experience in oil & gas or telecommunications industries preferred
• Experience with Windows 10 and MS Office 365
• Experience with Active Directory, Citrix, Edge, and Remote Assistance
• Experience with supporting Android and iPhone Mobile Devices
• Experience with hardware, software, and application maintenance, support, and installation
• Experience with desktop/laptop imaging
• Experience with ticket management tools (ie. ServiceNow)
• Excellent customer service, interpersonal and communication skills

You would be really happy working here if:

• You can grasp complex subjects and effectively strategize how to achieve optimal results.
• You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.