Tier 2 Desktop Support Engineer – Remote

My3tech; Jefferson City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

My3tech is seeking an IT Help Desk Technician to troubleshoot software and hardware issues, provide tier 2 support for end users, and assist with account management from Jefferson City, MO.

Experience with Active Directory, RSA, JIRA, Exchange and SharePoint is a plus; strong communication, customer service and attention to detail are essential, with the ability to work independently and follow instructions.

Qualifications

• High School Diploma or equivalent is required.
• Healthcare terminology or IT background preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Ability to work independently, accurately, and efficiently.
• Strong verbal and written communication skills.
• Good knowledge of MS Word and Excel.
• Strong customer service background.
• Expert listening skills and ability to identify customer needs with appropriate issue resolution.

Responsibilities

• Troubleshoot software and hardware failures.
• Provide tier 2 level of support for end users.
• Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations and changes.
• Image and deploy laptops to end users.
• Remote support.

Skills

Troubleshooting

Customer service

Communication skills

Attention to detail

Independence

Follow instructions

Education

High School Diploma or equivalent

Tools

Active Directory

RSA

JIRA

Exchange

SharePoint

Job description

My3tech is seeking an IT Help Desk Technician to troubleshoot software and hardware issues, provide tier 2 support for end users, and assist with account management from Jefferson City, MO.

Experience with Active Directory, RSA, JIRA, Exchange and SharePoint is a plus; strong communication, customer service and attention to detail are essential, with the ability to work independently and follow instructions.