Desktop Support Specialist - Onsite & Remote

Randstad USA; Compton (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Randstad Digital in Compton, CA is seeking a Desktop Support professional to provide first-line technical assistance across hardware, software, and applications for local and remote users.

The role requires 3+ years of IT support, familiarity with Microsoft 365, Windows, and networking, and a commitment to service quality in a fast-paced environment.

This contract position runs 8:00 to 17:00 with opportunities to contribute to process improvements and knowledge sharing.

Qualifications

• 3+ years of IT support / help desk experience supporting users onsite and remotely across multiple sites.
• Demonstrated ability to support and install Microsoft Windows 7, 10, and 11.
• Hands-on experience with Microsoft M365/O365, Exchange Online Administration, and Windows Active Directory.
• Familiarity with Cloud PBX systems (e.g., RingCentral) and standard networking concepts including FTP, SMTP, VPNs, Switches, and Routers.
• Strong communication skills with a proven track record of handling difficult situations and managing customer interactions effectively.
• Strong analytical and troubleshooting skills with the ability to act independently to resolve issues.
• Basic knowledge of backup and disaster recovery procedures and policies.
• CompTIA A+, Network+, or related professional certifications are preferred.
• BSc/BA in Information Technology, Computer Science, or a related discipline is a plus.
• Prior experience in a 24x7 manufacturing environment is a plus.

Responsibilities

• Provide first-level contact and problem resolution for users experiencing hardware, software, and application issues.
• Resolve user-reported problems using available tools while following standard support policies and procedures.
• Courteously obtain concise problem details and maintain accurate logging within the Zendesk service desk tool according to Service Level Agreements (SLAs).
• Act as a liaison between users and the broader IT team to ensure accurate problem interpretation and open communication throughout resolution.
• Escalate complex issues to IT leadership as appropriate.
• Install, modify, and repair computer hardware and software while providing high quality customer service.
• Maintain an in-depth knowledge of supported products and services.
• Train computer users on software and hardware systems as requested.
• Review, update, and recommend improvements to desktop support procedures and documentation.

Skills

Windows Active Directory

Cloud

computer hardware

networking concepts

logging

FTP

IT leadership

Information Technology

Computer Science

Microsoft Windows 7

Routers

O365

SMTP

VPNs

Zendesk

analytical

Strong communication skills

problem resolution

troubleshooting skills

24x7

Administration

Install

backup and disaster recovery

open communication

CompTIA A+

customer service

Desktop Support

Switches

help desk

manufacturing

Service Level Agreements

technical support

IT support

service desk

Education

High School

BSc/BA in Information Technology, Computer Science, or a related discipline

Tools

RingCentral

Zendesk

Microsoft 365

Windows Active Directory

Job description

Randstad Digital in Compton, CA is seeking a Desktop Support professional to provide first-line technical assistance across hardware, software, and applications for local and remote users.

The role requires 3+ years of IT support, familiarity with Microsoft 365, Windows, and networking, and a commitment to service quality in a fast-paced environment.

This contract position runs 8:00 to 17:00 with opportunities to contribute to process improvements and knowledge sharing.