Desktop Support Specialist – Onsite IT & Imaging

Socket.dev; Cedar Rapids (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Company vehicle

Tools provided

Employee discounts

Wellness program

Job summary

ImOn Communications, LLC in Cedar Rapids, IA is seeking a Desktop Support Specialist I or II to front-line support end users, resolve routine IT issues, and deploy hardware/software. This role covers imaging, device provisioning, and basic AD/MDM tasks as part of a growing IT team.

The position emphasizes strong communication, reliability, and willingness to learn, with opportunities for certification and career growth within a supportive environment.

Qualifications

• High School diploma or equivalent.
• 0–2 years of desktop support or related IT experience.
• Basic knowledge of PC desktop hardware, software, and peripheral equipment.
• Basic understanding of PC troubleshooting and imaging processes.
• Basic knowledge of patch management in a Microsoft Windows environment.
• Familiarity with backup systems and basic file restore procedures.
• Basic understanding of Active Directory and user account management.
• Basic knowledge of PowerShell scripting.
• Valid driver’s license required to facilitate onsite support at various locations.

Responsibilities

• Assist end users with basic break/fix troubleshooting and hardware/software issues.
• Assist with basic account management tasks (e.g., user rights, distribution groups, permissions).
• Deploy phones, laptops, and peripherals using preconfigured images and standard procedures.
• Support equipment moves, adds, and changes following established procedures.
• Provide basic support for mobile devices including configuration and troubleshooting.
• Assist with printer/copier fleet management and related issues.
• Perform basic system maintenance such as software installations and driver updates.
• Support onboarding by setting up equipment and IT orientation.

Skills

Strong communication

Customer service

Willingness to learn

Dependability

Teamwork

Outdoor work comfort

Education

High School diploma or equivalent

Tools

Active Directory

Group Policy

PowerShell

Microsoft 365

ITSM platforms

ServiceNow

Freshservice

Jira

Remote desktop (RDP)

Job description

ImOn Communications, LLC in Cedar Rapids, IA is seeking a Desktop Support Specialist I or II to front-line support end users, resolve routine IT issues, and deploy hardware/software. This role covers imaging, device provisioning, and basic AD/MDM tasks as part of a growing IT team.

The position emphasizes strong communication, reliability, and willingness to learn, with opportunities for certification and career growth within a supportive environment.