Desktop Support Specialist
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Benefits offered by this job
Job summary
ImOn Communications, LLC in Cedar Rapids, IA is seeking a Desktop Support Specialist I or II to front-line support end users, resolve routine IT issues, and deploy hardware/software. This role covers imaging, device provisioning, and basic AD/MDM tasks as part of a growing IT team.
The position emphasizes strong communication, reliability, and willingness to learn, with opportunities for certification and career growth within a supportive environment.
Qualifications
- High School diploma or equivalent.
- 0–2 years of desktop support or related IT experience.
- Basic knowledge of PC desktop hardware, software, and peripheral equipment.
- Basic understanding of PC troubleshooting and imaging processes.
- Basic knowledge of patch management in a Microsoft Windows environment.
- Familiarity with backup systems and basic file restore procedures.
- Basic understanding of Active Directory and user account management.
- Basic knowledge of PowerShell scripting.
- Valid driver’s license required to facilitate onsite support at various locations.
Responsibilities
- Assist end users with basic break/fix troubleshooting and hardware/software issues.
- Assist with basic account management tasks (e.g., user rights, distribution groups, permissions).
- Deploy phones, laptops, and peripherals using preconfigured images and standard procedures.
- Support equipment moves, adds, and changes following established procedures.
- Provide basic support for mobile devices including configuration and troubleshooting.
- Assist with printer/copier fleet management and related issues.
- Perform basic system maintenance such as software installations and driver updates.
- Support onboarding by setting up equipment and IT orientation.
Skills
Education
Tools
Job description
Location: Cedar Rapids
Department: Information Technology
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Desktop Support Specialist, you will serve as a front-line, internal customer-facing representative responsible for responding to Help Desk tickets, resolving routine technical issues, and supporting end users with hardware, software, and peripheral setup.
- Assist end users with basic break/fix troubleshooting and hardware/software issues.
- Assist with basic account management tasks (e.g., user rights, distribution groups, permissions).
- Deploy phone, laptops, and peripherals using preconfigured images and standard installation procedures, and installing hardware/software to meet end user requirements.
- Support equipment moves, adds, and changes following established procedures.
- Provide basic support for mobile devices including configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed.
- Assist with the management of the printer and copier fleet including configuration, working with vendors for maintenance and repairs, maintain the required supplies, and troubleshooting end user setup issues.
- Perform basic system maintenance such as software installations, driver updates, and hardware checks.
- Support new employee onboarding by setting up equipment and delivering basic IT orientation (email, security, policies).
- Provide support for end-users, including diagnosing and resolving hardware, software, and network-related issues.
- Troubleshoot and resolve complex desktop problems across various operating systems and applications.
- Manage IT service desk tickets while assisting with workload prioritization.
- Assist end users with break/fix troubleshooting and equipment moves/adds/changes.
- Manage changes related to physical and logical access by granting access and permissions based on security requirements.
- Deploy telephone, computing, and peripherals by building images, managing configuration templates, and installing hardware/software to meet end user requirements.
- Utilize deployment systems for PC imaging, application deployment, and patch management delivery.
- Mobile device management including device configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed.
- Strong communication and customer service skills
- A positive, professional attitude, even in challenging situations
- Technical curiosity and a willingness to learn
- Dependability and attention to detail
- Ability to work independently and as part of a team
- Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
Level I:
- High School diploma or equivalent required.
- 0-2 years of desktop support or related IT experience.
- Basic knowledge of PC desktop hardware, software, and peripheral equipment.
- Basic understanding of PC troubleshooting and imaging processes.
- Basic knowledge of patch management in a Microsoft windows environment.
- Familiarity with backup systems and basic file restore procedures.
- Basic understanding of Active Directory and user account management.
- Basic knowledge of PowerShell scripting.
- Valid driver’s license required to facilitate onsite support at various locations.
Level II:
- All requirements for a level I
- At least 3 years of relevant hands-on IT support experience (in similar roles such as Desktop Support, IT Help Desk)
- Proven problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Demonstrated expertise in desktop hardware, software, and peripheral troubleshooting.
- Experience in PC imaging, deployment, and support within a Windows-based enterprise environment.
- Proficiency in desktop operating systems including Windows 10/11; macOS experience is a plus.
- Working knowledge of Active Directory, Group Policy Objects (GPOs), and enterprise-level applications.
- Familiarity with Microsoft 365 services, including Outlook, Teams, and SharePoint.
- Hands-on experience with remote desktop support tools.
- Experience with enterprise software deployment platforms to package, schedule, and remotely install applications across a distributed desktop environment.
- Valid driver’s license required; occasional travel to satellite offices may be needed.
- Hands-on experience with IT service management (ITSM) platforms and ticketing systems (e.g., ServiceNow, Freshservice, or Jira).
- Familiarity with basic server hardware and network equipment concepts
- Industry certifications such as CompTIA A+, Microsoft Certified: Endpoint Administrator Associate, Azure Fundamentals (AZ-900), or ITIL Foundation.
- Experience with mobile device management (MDM) solutions (e.g., Intune).
- Knowledge of endpoint security practices and tools (e.g., antivirus, encryption, vulnerability remediation).
- Basic understanding of ITIL principles and how they apply in a support environment.
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
- Competitive pay
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, holidays, and sick days)
- Company-provided tools, uniforms, and vehicle for field roles
- Employee discounts on services and partner programs
- Wellness and employee assistance programs
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer
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