DESKTOP ADMINISTRATOR L2

Wipro Technologies; Battle Creek (MI); On-site; USD 36,000 - 76,000; Full time

Job summary

Wipro Limited is seeking a capable End User Support professional to deliver on-site and remote assistance for hardware, software, and OS issues. The role emphasizes customer management, effective communication, and adherence to security and warranty constraints.

You will handle desk-side support, basic network concepts, VPN, and mobile device management configurations, while contributing to knowledge bases and incident management with strong attention to deadlines.

Qualifications

• Associate degree in electronics or related field.
• CompTIA A+ certification preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide IT infrastructure field support including troubleshooting hardware, software, and OS issues without compromising warranty or security.
• Interact with customers at multiple levels and manage incidents to resolution.
• Install and troubleshoot hardware components for laptops, desktops, printers, and accessories; support network devices as needed.
• Assist with VoIP configuration and conference room A/V equipment support.
• Document knowledge base articles and contribute to ticketing processes to meet SLA timelines.

Skills

Desktop support

Customer management

Communication

Self-motivated

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Airwatch

XenMobile

MobileIron

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

End User Support Experience

• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self-Driven and result oriented.
• Really passionate about the work
• Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

Operating System & Software

• Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
• Experience with Anti-spyware and Anti-virus software.
• Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines /mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Tools & Process

• Knowledge and experience on Service requests and incident management process,
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

Mandatory Skills: Desktop Support.Experience: 1-3 Years.The expected compensation for this role ranges from $35,500 to $76,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.