L2 Desktop Support Engineer: Expert Troubleshooter

Wipro Technologies; Center Valley (Lehigh County); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Leave options

Job summary

Wipro Limited in the United States is seeking a Desktop Support Engineer to provide technical assistance to end users, install, upgrade, and troubleshoot hardware and software systems. You will guide users with clear, step-by-step instructions and help resolve issues efficiently.

The role requires hands-on experience with Windows and Mac OS, imaging, software installation, and remote troubleshooting. You will contribute to logs, documentation, and post-resolution support activities.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience with Windows/Mac OS environments and imaging, software installation, configuration.
• Familiarity with network peripherals (Wi-Fi, printers, scanners) and remote troubleshooting.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

Skills

Desktop Support

Windows

MacOS

Remote troubleshooting

Problem solving

Customer service

Education

BSc in Computer Science

Tools

Imaging software

Antivirus programs

Remote desktop tooling

Job description

Wipro Limited in the United States is seeking a Desktop Support Engineer to provide technical assistance to end users, install, upgrade, and troubleshoot hardware and software systems. You will guide users with clear, step-by-step instructions and help resolve issues efficiently.

The role requires hands-on experience with Windows and Mac OS, imaging, software installation, and remote troubleshooting. You will contribute to logs, documentation, and post-resolution support activities.