DESKTOP ADMINISTRATOR L2

Wipro Technologies; Scottsdale (AZ); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Paid time off

Sick leave

Other leave options

Job summary

Wipro Limited in Scottsdale, AZ, seeks an experienced End User Desktop Services technician to provide 1st/2nd line Help Desk support, perform IMAC deployments, and maintain high customer satisfaction.

The role requires 1–3 years of desktop support experience, A+/Cisco or Microsoft certs, and proficiency with Windows 7/10/11 and Office 365. Flexibility with schedules and strong communication are essential.

Qualifications

• Experience in End User Desktop Services
• 1–3 years of experience supporting end users
• A+ certification and at least one Cisco or Microsoft certification
• Strong customer service and communication skills
• Ability to work independently or in a team
• Willingness to work flexible schedules
• Proficient in Windows 11/10/7 and Office 365

Responsibilities

• Monitor and resolve desktop issues; coordinate with cross-functional teams
• Provide 1st/2nd level Help Desk support
• Perform IMAC services (installs, moves, adds, changes)
• Install, troubleshoot, and upgrade software
• Update Remedy and knowledge bases
• Escalate to appropriate teams when needed
• Maintain high level of customer satisfaction
• Adhere to corporate policies and procedures

Skills

Customer service

Communication

Self-starter

Multitask

Independent work

Flexible schedules

Education

A+ certification

Cisco certification

Microsoft certification

Tools

Remedy

Office 365

Windows 7/10/11

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

• Experience in End User Desktop Services
• High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required.
• Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
• Escalate issues as appropriate and act as a technical escalation for the end user
• Maintain a high level of customer satisfaction
• Comply with the desktop group practices and procedures
• Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
• Identify technical and process issues and recommend improvements
• Achieve target ticket volumes and ticket resolution levels
• Responsible for compliance with applicable corporate policies and procedures
• Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
• Follows the processes, practices established for the group
• Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions

• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking related activities
• Have strong internetworking and troubleshooting skills
• Have A+ certification & at least one certification from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and can manage multiple tasks
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his/her own
• Proficient in Windows 11/10 and 7 and Office Suite/O365

Mandatory Skills: SD - Remote Desktop Support.Experience: 1-3 Years.The expected compensation for this role ranges from $35,500 to $76,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.