Desktop Support Specialist – Intune Expert (Onsite/Remote)

nscglobal, usa; Oakbrook Terrace (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits

Paid time off

Overtime

Job summary

nscglobal, usa is seeking a Desktop Support professional to provide on-site and remote technical service support. This role involves maintaining, analyzing, and repairing computer systems, ensuring customer satisfaction through effective problem resolution.

Ideal candidates must have Microsoft Intune experience, strong customer service skills, and the ability to manage multiple priorities effectively. Benefits include paid time off and overtime.

Qualifications

• Experience with Microsoft Intune is essential.
• 1 - 3 years of experience in a related field.
• Familiar with various concepts, practices, and procedures in technical support.

Responsibilities

• Provide on-site and remote technical service support.
• Diagnose mechanical, hardware, software, and system failures.
• Monitor and update help desk incident tracking tickets.
• Coordinate support and repair activities with vendors.

Skills

Microsoft Intune

Networking

Customer Service

Problem solving techniques

Multi-tasking

Education

Associates degree in a related area

Tools

Ticketing system applications

Job description

nscglobal, usa is seeking a Desktop Support professional to provide on-site and remote technical service support. This role involves maintaining, analyzing, and repairing computer systems, ensuring customer satisfaction through effective problem resolution.

Ideal candidates must have Microsoft Intune experience, strong customer service skills, and the ability to manage multiple priorities effectively. Benefits include paid time off and overtime.