Senior Desktop Support Engineer – Windows 11, SCCM & Intune

Tata Consultancy Services; Olathe (KS); On-site; USD 65,000 - 85,000; Full time

Job summary

Tata Consultancy Services in the United States seeks a Desktop Support Specialist with 4-5 years of experience managing laptops/desktops on Windows 7/10/11. The role emphasizes L2 support for desktops, laptops, printers, and mobile devices, with SCCM and Intune management.

Strong diagnostic and communication skills are essential, along with experience using ITSM tools (ServiceNow, Remedy, Jira) and remote support platforms (Bomgar, LogMeIn, MS Teams).

Qualifications

• 4-5 years of desktop support experience on Windows 7/10/11.
• Install/upgrade of Windows 11 on laptops/desktops.
• Resolve OS and hardware issues for desktops/laptops.
• Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and troubleshoot user issues including account setup, network config, and apps.
• Perform OS installations, upgrades, patches, and driver updates.
• Use EUC tools like SCCM and Intune for patching and device mgmt.
• Install and configure hardware/software/applications.
• Experience with ticket systems like ServiceNow, Remedy, Jira.
• Remote support via Bomgar, LogMeIn, MS Teams.
• Coordinate hardware repairs with vendors.
• Familiar with endpoint security tools (AV, encryption, Trend Micro).
• Work with cross-functional teams; ensure SLA for tickets.

Responsibilities

• Provide desktop support for Windows 10/11 environments.
• Manage endpoint patching with SCCM and device management with Intune.
• Troubleshoot OS, hardware, and software issues and document resolutions.
• Utilize ITSM tools (ServiceNow, Remedy, Jira) for ticketing and SLAs.
• Offer remote assistance using Bomgar, LogMeIn, MS Teams.
• Coordinate vendor repairs and warranty services as needed.
• Maintain security posture with AV and encryption tools.
• Collaborate with teams to resolve escalated incidents promptly.

Skills

Windows 10/11 administration

Active Directory/Azure AD

SCCM / Intune

Networking basics

ITSM tools (ServiceNow, Remedy, Jira)

Remote support tools

L2 desktop support

Endpoint security tools

Vendor coordination

Communication skills

Tools

SCCM

Intune

Bomgar

LogMeIn

MS Teams

ServiceNow

BMC Remedy

Jira

Job description

Tata Consultancy Services in the United States seeks a Desktop Support Specialist with 4-5 years of experience managing laptops/desktops on Windows 7/10/11. The role emphasizes L2 support for desktops, laptops, printers, and mobile devices, with SCCM and Intune management.

Strong diagnostic and communication skills are essential, along with experience using ITSM tools (ServiceNow, Remedy, Jira) and remote support platforms (Bomgar, LogMeIn, MS Teams).