Hybrid IT Support Specialist — Chicago

Smokeball - Legal Software; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

20 vacation days

3 reboot days

Birthday off

401(k) match

Monthly wellness stipend

Office lunch and snacks

Job summary

Smokeball is seeking a full-time IT Support Specialist in Chicago to keep staff connected and systems running smoothly. You’ll work with desktop, network, and software issues, collaborating with a global IT team to support colleagues worldwide.

This hybrid role requires a minimum of 3 days per week in the Chicago office and offers exposure to Windows 11, Microsoft 365, AV setups, and ongoing technology projects in a fast-paced environment.

Qualifications

• 1–3 years’ experience in IT support or a similar role.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience administering Microsoft 365 and Intune.
• Customer-service oriented with excellent communication skills.

Responsibilities

• Provide direct IT support to Chicago staff and, with the global IT team, to Smokeball colleagues worldwide.
• Support hardware, software and network-related issues in person, by phone, email and remote tools.
• Set up and maintain desktops, laptops and peripherals for onboarding.
• Manage user accounts, permissions and security protocols.
• Document procedures and escalate complex issues when needed.

Skills

IT support experience

Windows 11

Microsoft 365

Intune

Remote support tools

Tools

SharePoint

Zoom

Slack

Remote desktop tools

Job description

Smokeball is seeking a full-time IT Support Specialist in Chicago to keep staff connected and systems running smoothly. You’ll work with desktop, network, and software issues, collaborating with a global IT team to support colleagues worldwide.

This hybrid role requires a minimum of 3 days per week in the Chicago office and offers exposure to Windows 11, Microsoft 365, AV setups, and ongoing technology projects in a fast-paced environment.