Desktop Support Specialist | Fast-Paced IT Help Desk

Diamondback Energy, Inc.; Midland (TX); Presencial; USD 40 000 - 65 000; Tempo integral

Resumo da oferta

Diamondback Energy, Inc. in Midland, TX seeks a Desktop Support Analyst to serve as a frontline tech helper for employees across locations. You’ll provide in-person, phone, email, and remote support, resolving desktop and end-user issues quickly and professionally.

The role requires strong customer service, the ability to work in a fast-paced environment, and willingness to travel to sites as needed. You’ll help maintain inventory, support IT projects, and uphold security and safety standards.

Qualificações

• High School Diploma or GED.
• 1+ year IT desktop support experience.
• 1+ year experience in Microsoft desktop operating systems including Microsoft Office.
• Valid Driver's License.
• Ability to travel to sites as required.
• Ability to lift 35 pounds occasionally.

Responsabilidades

• Provide timely technical support to employees in person, by telephone, through email, and using approved remote-support tools.
• Diagnose and resolve hardware, software, connectivity, and application issues involving laptops, desktops, peripherals, networks, servers, storage systems, and supported business applications.
• Install, configure, maintain, repair, and replace approved desktop hardware, software, and peripheral equipment.
• Document support requests, troubleshooting steps, resolutions, and escalations in the Company help desk system.
• Monitor and manage assigned help desk requests through resolution, following established service standards and escalation procedures.
• Maintain accurate hardware and software inventory records and assist with software-license tracking.
• Research desktop technologies and provide recommendations for approved products and equipment.
• Participate in the testing, documentation, and implementation of assigned technology projects.
• Assist with desktop hardware lifecycle planning, capacity planning, and future equipment needs.
• Follow Company information-security, data-protection, technology-use, safety, and equipment-handling requirements.
• Provide technical guidance and customer-focused support to employees with varying levels of technical experience.
• Availability for after-hours, weekend, holiday, or on-call support may be required based on business needs.
• Perform other related duties as assigned.

Descrição da oferta de emprego

Diamondback Energy, Inc. in Midland, TX seeks a Desktop Support Analyst to serve as a frontline tech helper for employees across locations. You’ll provide in-person, phone, email, and remote support, resolving desktop and end-user issues quickly and professionally.

The role requires strong customer service, the ability to work in a fast-paced environment, and willingness to travel to sites as needed. You’ll help maintain inventory, support IT projects, and uphold security and safety standards.