Desktop Support Analyst - Field

Diamondback E&P LLC; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Diamondback Energy is seeking a Desktop Support Analyst to serve as a first point of contact for employees across multiple locations. The role involves hands-on end-user support, including in-person, phone, email, and remote assistance, with a focus on timely resolution of hardware and software issues.

Ideal candidates have 1+ year of IT desktop support, familiarity with Microsoft Windows and Office, and the ability to travel to sites as required.

Qualifications

• . Must have a High School Diploma or GED.
• . 1+ year IT desktop support experience.
• . 1+ year experience with Microsoft Windows and Microsoft Office.
• . Valid Driver's License and ability to drive company vehicle.
• . Ability to travel to sites as required.
• . Ability to lift 35 pounds occasionally.

Responsibilities

• Provide timely desktop and end-user support in person, by phone, email, and remote tools.
• Diagnose and resolve hardware, software, connectivity, and application issues on laptops/desktops.
• Install, configure, maintain, repair, and replace desktop hardware and software.
• Document support requests and resolutions in the help desk system.
• Monitor help desk requests and escalate as needed per standards.

Skills

Desktop support

Communication

Time management

Education

High School Diploma or GED

Associate degree in IT

Tools

Microsoft Office

Job description

The Desktop Support Analyst serves as a point of contact for employees seeking technical assistance across multiple locations. This position is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team.

The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues. The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge.

Job Responsibilities

• Provide timely technical support to employees in person, by telephone, through email, and using approved remote-support tools.
• Diagnose and resolve hardware, software, connectivity, and application issues involving laptops, desktops, peripherals, networks, servers, storage systems, and supported business applications.
• Install, configure, maintain, repair, and replace approved desktop hardware, software, and peripheral equipment.
• Document support requests, troubleshooting steps, resolutions, and escalations in the Company help desk system.
• Monitor and manage assigned help desk requests through resolution, following established service standards and escalation procedures.
• Maintain accurate hardware and software inventory records and assist with software-license tracking.
• Research desktop technologies and provide recommendations for approved products and equipment.
• Participate in the testing, documentation, and implementation of assigned technology projects.
• Assist with desktop hardware lifecycle planning, capacity planning, and future equipment needs.
• Follow Company information-security, data-protection, technology-use, safety, and equipment-handling requirements.
• Provide technical guidance and customer-focused support to employees with varying levels of technical experience.
• Availability for after-hours, weekend, holiday, or on-call support may be required based on business needs.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Minimum one (1+) year of IT desktop support experience.
• Minimum one (1+) year of experience in Microsoft desktop operating systems including Microsoft Office.
• Must possess a valid Drivers License.
• Able to meet and maintain the clean driving insurability standard requirements in order to drive a company vehicle, which means a driving record that is clear of any of serious traffic violations within the past three (3) years. (Other driving record requirements may also apply.)
• Ability to travel to sites as required.
• Ability to lift 35 pounds occasionally.

Preferred Qualifications

• Associate degree in information technology, computer science, or a related field.
• Desktop support experience in the oil and gas industry.
• Experience supporting oil and gas or enterprise applications, such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Assent, Oildex, ManageEngine, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, or Ignition.
• Current, job-related information technology certification, such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or another relevant certification.
• Experience with endpoint management, device deployment, inventory management, and remote-support platforms.
• Ability to work effectively in a fast-paced environment with changing priorities and time-sensitive support needs.

Relocation

This position is not eligible for relocation assistance.

Work Authorization

Diamondback Energy is not currently sponsoring employment visas for this position.

Equal Employment Opportunity

Diamondback is an Equal Employment Opportunity Employer. Diamondback provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, veteran or disability status, genetic information, pregnancy, or any other status protected by law. Diamondback participates in E-Verify. Learn more about E-Verify.

Company Overview

Diamondback Energy is an independent oil and natural gas company headquartered in Midland, Texas focused on the acquisition, development, exploration, and exploitation of unconventional, onshore oil and natural gas reserves in the Permian Basin in West Texas.