Desktop Support Specialist

V Group Inc.; Raleigh (NC); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

V Group Inc. is seeking a Desktop Support Expert/Specialist in Raleigh, NC for a 12-month engagement. The role requires extensive experience with computer hardware, mobile devices, software, printers, networking, and ServiceNow ticketing.

Responsibilities include imaging and deploying computers, migrating user data and profiles, and documenting procedures. Strong diagnostic and customer-service skills are essential to support Client Services teams.”

Competenze

• 7+ years of desktop support experience.
• Experience installing and imaging computers.
• Experience installing local and network printers.
• Data and profile migration experience.
• Documenting support processes and procedures.
• Experience with ServiceNow ticketing system.

Mansioni

• Provide desktop support to clients and resolve hardware/software issues.
• Image and deploy new computers with standard software.
• Install and configure printers and peripherals for users.
• Migrate data and user profiles between systems.
• Document procedures and guidelines for support activities.
• Utilize ServiceNow to track and manage tickets.

Conoscenze

Hardware

Mobile devices

Software

Peripherals

Networking

Communications

Strumenti

ServiceNow

Descrizione del lavoro

Description: The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team.

Required Skills:

• Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. Required 7 Years
• Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years
• Installing local and network printers and other peripherals. Required 7 Years
• Migrating data and user profiles. Required 7 Years
• Documenting process and procedures related to technical support activities. Required 7 Years
• Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years