Desktop Support Specialist

My3tech; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

My3tech is seeking a Desktop Support Expert/Specialist for a 12-month engagement. The role requires hands-on hardware/software support, imaging, printer setup, data migration, and thorough documentation. Travel is required to client sites and internal teams.

The ideal candidate will have strong experience with ServiceNow and the ability to lead small projects under supervision, ensuring service levels and IT security standards are met.

Qualifications

• 7+ years in desktop support or IT field services.
• Experience imaging computers, installing software and peripherals.
• Proficient with data/profile migrations and documentation.
• Familiarity with ServiceNow ticketing system.
• Ability to lead small project tasks and coordinate with team.
• Travel willingness for on-site client support.

Responsibilities

• Install, image, and configure new workstations and software.
• Support local and network printers and peripherals.
• Migrate user data and profiles between systems.
• Document processes, procedures and standard operating guides.
• Utilize ServiceNow for incident tracking and ticket updates.
• Collaborate with Client Services team on project tasks and handoffs.

Skills

Project management

Team leadership

Documentation

Security awareness

Hardware troubleshooting

Printer imaging and setup

Data migration

ServiceNow

Education

Relevant IT certification or degree

Tools

ServiceNow

Job description

Client is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. TRAVEL REQUIRED.

Project Management:

• Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management.

Documentation:

• This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. – software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).

System Security:

• It is the responsibility of all Client Services staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.

Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. - Required 7 Years

Installing and imaging new computers and loading of appropriate software for customers. - Required 7 Years

Installing local and network printers and other peripherals. - Required 7 Years

Migrating data and user profiles. - Required 7 Years

Documenting process and procedures related to technical support activities. - Required 7 Years

Demonstrates knowledge and a working experience with ServiceNow call tracking system. - Required 7 Years