Desktop Support Specialist — End-User Tech & Troubleshooting

Pomeroy; Town of Florida (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Pomeroy is seeking an IT Desktop Support professional in Weston, FL to imaging, configure, and update software on desktops and laptops. You will troubleshoot issues, document steps, and manage antivirus deployments. Strong English communication and customer service are required as you support users across the organization.

The role involves hands-on hardware/software support at the endpoint, with emphasis on timely resolution and professional interaction with users in a fast-paced environment.

Qualifications

• Imaging, configuring, and updating software on desktops/laptops.
• Document troubleshooting steps and corrective actions.
• Load and reload antivirus software as required.

Responsibilities

• Image, load, configure, and update software on desktops/laptops.
• Troubleshoot problems that arise with desktops/laptops.
• Document troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues.
• Load and reload antivirus software on desktop/laptop as required.

Skills

Tech aptitude

Customer service

Communication skills

Tools

Virus protection software

Job description

Pomeroy is seeking an IT Desktop Support professional in Weston, FL to imaging, configure, and update software on desktops and laptops. You will troubleshoot issues, document steps, and manage antivirus deployments. Strong English communication and customer service are required as you support users across the organization.

The role involves hands-on hardware/software support at the endpoint, with emphasis on timely resolution and professional interaction with users in a fast-paced environment.