Desktop Support Technician

Pomeroy; Town of Florida (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Pomeroy is seeking an IT Desktop Support professional in Weston, FL to imaging, configure, and update software on desktops and laptops. You will troubleshoot issues, document steps, and manage antivirus deployments. Strong English communication and customer service are required as you support users across the organization.

The role involves hands-on hardware/software support at the endpoint, with emphasis on timely resolution and professional interaction with users in a fast-paced environment.

Qualifications

• Imaging, configuring, and updating software on desktops/laptops.
• Document troubleshooting steps and corrective actions.
• Load and reload antivirus software as required.

Responsibilities

• Image, load, configure, and update software on desktops/laptops.
• Troubleshoot problems that arise with desktops/laptops.
• Document troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues.
• Load and reload antivirus software on desktop/laptop as required.

Skills

Tech aptitude

Customer service

Communication skills

Tools

Virus protection software

Job description

• Image, load, configure, and update software on desktop/laptop and other devices.
• Troubleshoot any problems or issues that arise with desktops/laptops.
• Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues.
• Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.

Skills

• Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Must possess exceptional written and verbal communication skills (in English).
• Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The ability to lift and move 35 pounds.

Location

Weston, FL

Area of Interest

IT