Desktop Support Engineer

Refocus LLC; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

Refocus LLC in Boston, MA is seeking a hands-on IT Support Specialist responsible for configuring and maintaining Windows 10/11 devices, handling system administration tasks, and solving OS/Application issues in a fast-paced office. The role also entails hardware troubleshooting, asset management coordination with the depot, and telecom support for Avaya and Cisco IP Phones. Strong communication skills are essential.

Qualifications

• Proficient in configuring, managing, and troubleshooting Windows 10 and Windows 11.

Responsibilities

• Configure, manage, and troubleshoot Windows workstations and devices.
• Perform routine system administration tasks and incident resolution.
• Troubleshoot OS and application-related issues on laptops, desktops, thin clients, and printers.
• Coordinate asset management and hardware shipments with the depot.
• Provide telephony support for Avaya and Cisco IP Phones.
• Apply ITIL principles to incident management and problem resolution.
• Maintain excellent written and verbal communication with users and teams.

Skills

Windows 10/11

System administration

OS troubleshooting

Hardware troubleshooting

Asset management

Telephony support

ITIL familiarity

Strong communication

Job description

Location: Boston, MA (South Station office)

Duration: Full - Time

JOB DESCRIPTION:

• Proficient in configuring, managing, and troubleshooting Windows 10 and Windows 11 operating systems
• Skilled in System administrative tasks
• Experience troubleshooting Application and Operating System related issues
• Troubleshoot Laptop, Desktop, Thin Clients, Printers, Hardware & Drivers issues
• Coordinate with the Depot for Asset Management, shipment of hardware
• Telephony Support (Avaya and Cisco IP Phones)
• Familiarity with ITIL principles
• Must have excellent oral and written communication skills