End User Support Technician (Desktop & AV)

Fidelity TalentSource; Boston (MA); On-site; USD 39,000 - 41,000; Full time

Job summary

Fidelity TalentSource seeks an on-site End User Technician to support Fidelity Investments' enterprise infrastructure in Boston, MA. You will troubleshoot desktops, laptops, printers, and AV equipment, perform deskside visits, and ensure a high level of customer service while meeting ticket targets.

Experience in large environments, desktop deployment, and familiarity with MS OS, Office, and remote/onsite support are valued. This role involves an on-call rotation and strict SLA adherence.

Qualifications

• Must support and maintain fleet of laptops, monitors, and printers.
• Resolve end-user hardware, software and connectivity issues.
• Provide setup for video conference events and telephony.
• Knowledge of local LAN infrastructure and enterprise IT basics.

Responsibilities

• Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony.
• Analyze and resolve end-user hardware, software and connectivity issues.
• Provide support and setup for video conference events.
• Leverage telemetry tools to resolve technical issues quickly.
• Deskside surveys to ensure standard equipment at work locations.
• Work in a change-controlled environment.
• Deliver strong customer service and meet SLA targets.
• OnCall rotation with defined response times and on-site arrival windows.

Skills

Device builds

Active Directory

Intune

Networking basics

Windows/macOS support

Communication

Prioritization

Customer relationships

Team collaboration

Tools

Microsoft Autopilot

Active Directory

Intune

vSphere

JAMF

Job description

Fidelity TalentSource seeks an on-site End User Technician to support Fidelity Investments' enterprise infrastructure in Boston, MA. You will troubleshoot desktops, laptops, printers, and AV equipment, perform deskside visits, and ensure a high level of customer service while meeting ticket targets.

Experience in large environments, desktop deployment, and familiarity with MS OS, Office, and remote/onsite support are valued. This role involves an on-call rotation and strict SLA adherence.