Desktop & Depot Support in Tucson, Arizona

Virtual Service Operations; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Virtual Service Operations is seeking motivated individuals for Desktop & Depot Support in Tucson, AZ. You will support workstation imaging, break/fix tasks, asset handling, and depot operations while coordinating with clients and ITSM processes.

Ideal candidates have desktop support experience, knowledge of imaging, and familiarity with change and incident management. Fluency in English and Spanish is a bonus; the role is onsite in Tucson with potential for growth within a growing services team.

Qualifications

• Experience in desktop support with ability to perform break/fix and imaging tasks.
• Knowledge of PC imaging processes and asset handling.
• Familiarity with change and incident management practices.
• Fluency in English; Spanish is a plus.

Responsibilities

• Provide Workstation Software Break Fix support and IMAC tasks.
• Image loads and asset tagging for depot and client sites.
• Support Printer and Client Center services and ITSM updates.
• Coordinate depot operations: stock, imaging, tagging, packing, and shipment.
• Update asset tracking and ticket status in the ITSM system.

Skills

Desktop Support

PC Imaging

Change management

Incident management

English fluency

Spanish fluency

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wiperol

Job description

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Deport Support.

Responsibilities - Desktop Support

• Provide Workstation Software Break Fix support
• IMAC - PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Responsibilities - Depot Support

• Manage orderly storage of equipment within client build center (depot)
• Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM system
• Receive returned equipment from end users and process as appropriate including: a) determine if device is to be reused or disposed based on decision criteria provided by our client, b) If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock, c) If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party, d) Update asset tracking information within the asset management system.

Qualifications:

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wiperol

Preferred Qualifications:

• Certified Dell Technician
• Fluent in English and Spanish
• Expertise in Inventory Control
• Active Secret Clearance

Requirements

• Must be within driving distance of Tucson, Arizona, and willing to work onsite
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers