Desktop Support Specialist 3

Mbi Llc; Wilmington (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider in Wilmington, Delaware is seeking a technical support specialist to resolve issues with desktop computing equipment, ensure seamless integration of computer systems, and build new user workstations. The ideal candidate should have a minimum of 3 years of technical support experience and customer service skills. Join our team to help enhance user experiences through effective problem-solving and support.

Qualifications

• Minimum of 3 years’ experience in technical support.
• Customer service experience is required.

Responsibilities

• Resolve technical problems with desktop computing equipment and software.
• Ensure seamless interconnection of desktop computers with various systems.
• Build and configure new user workstation equipment.

Job description

Responsibilities

• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems
• Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts) and troubleshoot basic network, software, and printing problems

Qualifications

• Minimum of 3 years’ experience
• Must have customer service experience