Desktop Support Specialist

CTP; San Francisco (CA); On-site; USD 68,880 - 75,768; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Sick leave policy

Job summary

A financial services organization in San Francisco is seeking an IT Service Desk Associate to provide technical support and manage onboarding processes. Responsibilities include maintaining endpoint devices, ensuring user proficiency, and documenting IT systems. The ideal candidate has over 4 years of IT experience, knowledge of cybersecurity best practices, and is able to work onsite 5 days a week. Competitive compensation of $50-55 hourly along with comprehensive benefits is offered.

Qualifications

• 4+ years of IT experience.
• Ability to work in the office 5 days a week.
• Experience in a regulated financial services environment.

Responsibilities

• Serve as the initial point of contact for end user support.
• Facilitate onboarding and offboarding processes for staff.
• Maintain and oversee workplace conference room systems.
• Manage, inventory, and maintain endpoint devices.
• Contribute to documentation and user guides.
• Coordinate IT training for staff.

Skills

Technical Support

Microsoft 365

MDM/Endpoint Administration

Okta/SAML

Cybersecurity Awareness

Video Conferencing

Networking Concepts

Education

Related certifications (CompTIA, Microsoft, ITIL)

Job description

Overview

Job Title: IT Service Desk Associate

Client: Global Investment Firm

Compensation: 50-55/hr

Contract: Contract to Hire

Location: San Francisco, CA (Financial District). This role reports to the Head of IT.

Responsibilities

• Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing end-to-end support.
• Onboarding/Offboarding Coordination: Facilitate onboarding and offboarding processes for staff, ensuring a smooth transition of technology resources.
• Workplace Systems: Maintain and oversee workplace conference room systems to ensure reliable and efficient operations.
• Endpoint Management: Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to ensure optimal performance and security.
• Documentation and User Guides: Contribute to the creation and upkeep of documentation and user guides for IT systems and processes.
• IT Training: Coordinate training for staff to enhance technology proficiency, cybersecurity awareness, and best practices.

Required Qualifications

• 4+ years of IT experience
• General admin understanding of Microsoft 365
• MDM/Endpoint Administration: Proficiency in supporting Windows and iOS endpoints using Microsoft Intune and Jamf Pro
• SSO/SAML: Understanding of Okta or other single sign-on providers (user and app management)
• Security Awareness: Knowledge of IT cybersecurity best practices
• Video Conferencing: Proficiency with Zoom and Microsoft Teams
• Networking: Basic networking concepts and issue troubleshooting
• In-Office Commitment: Able to work in the office 5 days a week

Additional Qualifications

• One or more related certifications (CompTIA, Microsoft, ITIL)
• Experience in a regulated financial services environment

Benefits

• Medical insurance (3 levels) for you and your family
• Dental insurance for you and your family
• 401k
• Sick leave policy (California: accrue 1 hour for every 30 hours worked up to 72 hours; inquire for other locations)