Desktop Support Specialist

Insight Global; Roanoke (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Insight Global is seeking a PC Refresh Technician to support Virginia state agencies. The role requires traveling to agency locations across Roanoke and surrounding areas, transferring data between machines, reinstalling applications, and performing troubleshooting.

Training lasts 2–4 weeks with shadowing, after which the technician works independently. Ideal candidates are entry-level, flexible with work hours/locations, and have reliable transportation.

Qualifications

• High School Diploma or equivalent.
• Valid Virginia Driver's License.
• Customer service oriented.
• Excellent verbal communication skills; ability to work with minimal direction.
• Experience supporting desktop/laptop systems; deploying and disposal of devices.
• Familiarity with installing, troubleshooting, and supporting the following:
• Windows 10 & 11 operating systems!!!
• HP, Dell, Microsoft, Apple laptop/desktop hardware systems.

Responsibilities

• Travel to executive branch agency locations across Roanoke VA and surrounding areas.
• Transfer data from one machine to another.
• Reinstall applications.
• Troubleshoot hardware and software as needed.
• Follow procedures and work under training guidance.
• Participate in a 2-4 week training shadowing current technicians onsite.

Skills

Customer service

Verbal communication

Desktop/Laptop support

Troubleshooting

Education

High School Diploma

Tools

Windows 10/11

HP hardware

Dell hardware

Microsoft hardware

Apple hardware

Job description

Insight global is seeking a PC Refresh Technician for a project supporting the State agencies of Virginia. This Refresh Technician will be responsible for traveling to all executive branch agency locations across Roanoke VA and the surrounding areas. Day to day responsibilities include transferring data from one machine to another, reinstalling applications, troubleshooting, and following procedures. There is no imaging. We are seeking entry-level candidates who are flexible with work hours/locations and have a reliable source of transportation. This resource will start with a 2-4 week training (shadowing current technicians onsite) before beginning to work independently.

Required Skills & Experience:

• High School Diploma or Equivalent
• Valid Virginia Driver's License
• Customer service oriented
• Excellent verbal communication skills; ability to work with minimal direction
• Experience supporting desktop/laptop systems; deploying and disposal of devices.
• Familiarity with installing, troubleshooting, and supporting the following:
• Windows 10 & 11 operating systems!!!
• HP, Dell, Microsoft, Apple laptop/desktop hardware systems