Technical Support Specialist

CornerStone Technology Talent Services; Fort Worth (TX); On-site; USD 29,000 - 40,000; Part time

Job summary

CornerStone Technology Talent Services is seeking a Support Technician – Level 1 to join an enterprise mobility operations team in Fort Worth, onsite. The role supports day-to-day management of mobile devices, service requests, inventory tracking, and process documentation.

The ideal candidate has 2–3 years in admin/IT support or related roles, experience with tickets/workflow tracking, strong attention to detail, and the ability to document procedures and SOPs.

Qualifications

• 2–3 years of experience in an administrative, technical support, IT support, telecom, or operations role.
• Experience working with tickets, requests, or workflow tracking systems.
• Strong attention to detail and ability to keep records accurate and organized.
• Experience supporting documentation, procedures, or process guides is a plus.
• Familiarity with mobile devices, IT support, or asset/inventory tracking is preferred.

Responsibilities

• Coordinate mobile device requests and service activities.
• Track work requests and maintain accurate records.
• Support inventory and asset tracking for mobile devices.
• Help maintain and improve operational processes and procedures.
• Document workflows, guides, and SOPs.
• Support day-to-day mobility operations and team needs.
• Assist with improving workflow efficiency and consistency.
• Ensure data and records are up to date and reliable.

Skills

Experience: admin/IT support

Ticketing systems

Detail oriented

Education

Associate/Bachelor’s degree in IT/Business

Tools

ITSM tools

Inventory systems

Mobile device management

Job description

Employment Type: Contract (with potential extension)

Location: Fort Worth, TX (Onsite)

Pay Rate: $25/hr

We are seeking a Support Technician – Level 1 to join an enterprise mobility operations team. This role supports the day-to-day management of mobile devices, service requests, inventory tracking, and process documentation.This is a great opportunity for someone who is detail-oriented, organized, and enjoys supporting IT operations while improving processes and keeping things running smoothly behind the scenes

What You’ll Do

In this role, you will support mobile device operations and help ensure everything stays accurate, organized, and efficient.

• Your responsibilities will include:
• Coordinating mobile device requests and service activities
• Tracking work requests and maintaining accurate records
• Supporting inventory and asset tracking for mobile devices
• Helping maintain and improve operational processes and procedures
• Documenting workflows, guides, and standard operating procedures (SOPs)
• Supporting day-to-day mobility operations and team needs
• Assisting with improving workflow efficiency and consistency
• Ensuring data and records are up to date and reliable

What We’re Looking

• For2–3 years of experience in an administrative, technical support, IT support, telecom, or operations role.
• Experience working with tickets, requests, or workflow tracking systems
• Strong attention to detail and ability to keep records accurate and organized
• Experience supporting documentation, procedures, or process guides is a plus.
• Familiarity with mobile devices, IT support, or asset/inventory tracking is preferred.

Nice to Have

• Experience in IT Support, Service Desk, or Technical Operations
• Exposure to mobile device management or telecom environments
• Experience with inventory systems or IT service management tools
• Background in writing SOPs or process documentation
• Associate’s or Bachelor’s degree in IT, Business, or related field

Ideal Candidate Background

You may be a great fit if you’ve worked in roles such as: