Desktop Support Specialist

Estaffsearchgroup; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading staffing and recruiting firm is seeking a Mid to Senior Desktop Support Specialist in Pittsburgh for a long-term contract opportunity. The role involves providing advanced technical assistance, troubleshooting, and ensuring optimum performance of desktop systems. The successful candidate will be an energetic, customer-focused professional with expertise in Windows systems and supporting various applications. This position offers weekdays from 9 AM to 5 PM and an immediate start, with possibilities for contract renewal or hire.

Qualifications

• Mid to Senior level experience required.
• Strong skills in customer support and technical troubleshooting.
• Experience with Windows OS and Office 365 applications.

Responsibilities

• Provide technical assistance and support for escalated issues.
• Resolve hardware and software problems for end-users.
• Document technical procedures and assist with IT projects.

Skills

Technical Assistance

Troubleshooting

Customer Focus

Windows 10/11 Support

Office 365

VPN

SharePoint

Job description

1 week ago Be among the first 25 applicants

Looking for an energetic customer-focused Mid to Senior Desktop Support Specialist (Technical) to help a great business partner with an immediate need.

Responsibilities: As a Senior Desktop Support Specialist, you will be responsible for providing technical assistance to escalated issues for various end-users, resolving hardware and software issues, and ensuring optimal performance of desktop systems. Tier 2 and Tier 3 support. You will support Windows 10/11, Office 365, Teams, VPN, SharePoint and maintain desktop hardware, software, and peripherals. This role will resolve escalated issues using advanced troubleshooting skills on-site and providing timely and effective support to users. You will also manage user accounts and permissions, ensuring security and compliance with company policies. Additionally, you will document technical procedures, assist with IT projects, and stay updated with the latest technology trends and best practices. Looking for an immediate start. West of the City - Monday to Friday daylight 9:00 AM - 5:00 PM onsite. Long term contract can be renewed or contract-to-hire.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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IT Help Desk/ Desktop/ IT Support / Field Tech

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