Remote Patient Support Specialist (Schizophrenia exp Required)

IQVIA; Pittsburgh (Allegheny County); Remote; USD 60,000 - 80,000; Part time

Job summary

IQVIA offers a part-time role in patient support, focusing on enhancing participant engagement in clinical trials. Ideal candidates should possess strong interpersonal skills and relevant experience in customer service, particularly with sensitive populations. This role supports career growth and allows for remote work, highlighting flexibility in scheduling.

Benefits

Flexible schedule

Opportunity for career advancement

Supportive work environment

Remote work capabilities

Qualifications

• 3+ years of patient interaction experience or 1+ year with a 4-year degree.
• Experience with sensitive patient populations.
• Ability to work independently and collaboratively.

Responsibilities

• Provide proactive support to clinical trial participants.
• Manage inbound and outbound calls to increase engagement.
• Maintain documentation during patient interactions.

Skills

Interpersonal skills

Customer service

Organizational skills

Education

High school diploma or GED

4-year degree

Tools

Zendesk

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $30 per hour
- Flexible schedule with part-time hours available
- Opportunity for career advancement and growth within the medical device industry
- Exposure to clinical trials and patient interaction
- Supportive work environment focused on improving patient outcomes
- Ability to work remotely with access to necessary tools

What to Expect (Job Responsibilities):
- Provide proactive phone, email, and chat support to clinical trial participants and site staff
- Manage inbound calls while focusing on remote outbound calls to increase participant engagement
- Serve as a liaison for additional support between end users and medical device manufacturer representatives
- Maintain documentation and adhere to best practices during patient interactions
- Be available during non-business hours, including weekday evenings and weekends

What is Required (Qualifications):
- High school diploma or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of patient interaction experience
- Strong interpersonal skills with excellent customer service and phone demeanor
- Organizational skills with a focus on best documentation practices
- Experience working with sensitive patient populations, such as those diagnosed with schizophrenia
- Ability to work both independently and collaboratively with internal and external customers

How to Stand Out (Preferred Qualifications):
- Experience using the Zendesk platform for documentation and support
- Adherence to program service level agreements (SLA) and training
- Strong written and verbal communication skills
- Background in clinical trial experience of at least 3-5 years
- Experience in the medical device industry, either in education or customer support

#LifeSciences #CustomerService #RemoteWork #CareerGrowth #ClinicalTrials

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