Remote Customer Support Specialist – AppSignal (CT/ET Time Zones) AppSignal Monitor with ease. [...]

Workinvirtual; Connecticut; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading web application monitoring platform is seeking a Customer Support Specialist for their remote team. If you're passionate about delivering exceptional customer experiences, you will handle inquiries related to billing and account management while providing valuable user feedback. Join a culture that values collaboration and personal growth.

Benefits

Competitive salary

Unlimited PTO

Personal development budget

Flexible remote work

Inclusive culture

Qualifications

• 2+ years in customer support, success, or account management.
• Excellent written and verbal communication skills in English.
• Familiarity with customer support tools like Zendesk or Intercom.

Responsibilities

• Provide proactive, empathetic support via email and chat.
• Guide users through onboarding and billing questions.
• Collaborate with the Customer Success team.

Skills

Communication

Customer support

Self-motivation

Organization

Proactive mindset

Tools

Zendesk

Intercom

Stripe

Job description

Company:AppSignal

Location:Remote (CT/ET Time Zones) or Austin, TX

Job Type:Full-time

Apply Here:AppSignal Careers Page

Job Description:

AppSignal, a leading web application monitoring platform trusted by teams in 60+ countries, is seeking aCustomer Support Specialistto join their remote-first team. If you’re passionate about delivering exceptional customer experiences and thrive in a collaborative, growth-driven environment, this role is for you!

About the Role:

As aCustomer Support Specialist, you’ll be the frontline of AppSignal’s customer success efforts, ensuring users have a seamless and positive experience. You’ll handle non-technical inquiries related to billing, account management, and subscriptions while gathering valuable feedback to enhance the product. This is a remote position, with a preference for candidates inCentral or Eastern Time zones(or Austin, TX).

Key Responsibilities:

• Provide proactive, empathetic support to customers via email and chat.

• Guide users through onboarding, billing, and account-related questions.

• Collaborate with the Customer Success team to strengthen customer relationships.

• Share insights with Product teams to improve user experience.

• Maintain and refine internal/external documentation for clarity.

What You Bring:

• 2+ years in customer support, success, or account management.

• Excellent written and verbal communication skills in English.

• Comfort engaging with developers (no coding required).

• Self-motivated, organized, and adept at remote work.

• A proactive mindset for improving processes and customer satisfaction.

• Familiarity with tools likeZendesk, Intercom, or Stripeis a plus.

Why Join AppSignal?

• Competitive salary(adjusted for location/experience).

• Unlimited PTOandpersonal development budget.

• Flexible remote work(with coworking options).

• Inclusive culture that values growth and collaboration.

How to Apply:

Submit your application viaAppSignal’s Careers PagebyJune 15, 2025. No cover letter needed—just share your experience and enthusiasm in the application form!

AppSignal is an equal-opportunity employer. We celebrate diversity and welcome applicants from all backgrounds.