Desktop Support Specialist

FTI Services; Torrance (CA); Remote; USD 50,000 - 80,000; Full time

Job summary

FTI Services seeks a Remote Support Engineer to resolve computer-related issues for clients. The role emphasizes technical assistance, communication, and problem-solving skills in a dynamic environment. Join a fun and engaging team dedicated to continuous growth and challenging projects.

Qualifications

• 1-5 years' experience in IT or customer service required.
• Strong written and verbal communication skills are essential.
• Familiarity with various software platforms critical.

Responsibilities

• Provide technical assistance with hardware and software.
• Resolve issues via phone, in person, or electronically.
• Recommend improvements for hardware and software.

Skills

Communication

Troubleshooting

Critical Thinking

Tools

Windows Server

Microsoft Active Directory

SharePoint

VMware

Microsoft Office

Job description

Job Description

We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.

Responsibilities:

1. Provide technical assistance with computer hardware and software
2. Resolve issues for clients via phone, in person, or electronically
3. Recommend hardware and software improvements
4. Track customer issues and resolutions

Qualifications:

• 1 - 5 years' experience in IT, customer service, or related fields
• Ability to communicate clearly and concisely; excellent written communication skills are essential
• Familiarity with the following platforms:
• Windows Server Platform
• Microsoft Active Directory Platform
• Microsoft SharePoint Server
• VMware / Hyper-V Virtualization Platform
• Microsoft Office Applications
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description:

FTI Services offers a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting projects, making each day unique. If you thrive in dynamic and challenging environments where your contributions make a difference, we want to hear from you.