Autodesk Design Technical Support Specialist

Saic; Virginia (MN); Remote; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking an Autodesk Technical Support Specialist to provide remote technical support for AutoDesk applications within the USACE IT environment. This role entails packaging, troubleshooting, and supporting the integration of AutoDesk Vault and Revit, requiring strong communication and technical skills in system administration and IT support.

Qualifications

• Bachelor's degree and two years of experience, or four years of experience in lieu of a degree.
• Experience with AutoDesk applications (Revit, Vault, AutoCAD).
• Strong communication and customer service skills are essential.

Responsibilities

• Providing technical support for AutoDesk applications.
• Packaging and deploying AutoDesk applications.
• Troubleshooting system and end-user issues.

Skills

Communication Skills

AutoDesk Vault

Revit

SQL Scripting

Education

Bachelor's degree

Job description

Autodesk Design Technical Support Specialist

This job posting is no longer active.

Job ID: 2506405
Location: REMOTE WORK, VA, United States
Date Posted: Jun 20, 2025
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Remote
Benefits: Click here

SAIC is actively seeking an Autodesk Technical Support Specialistto support RITS. This is a fully remote role. This role focuses on providing technical support for AutoDesk applications within the USACE IT environment. The technician will be involved in packaging, testing, troubleshooting, and documenting AutoDesk applications. They will also liaise with software vendors and work closely with the Software Packaging Team. A significant part of the role involves supporting the integration of AutoDesk Vault and Revit. The technician will also be responsible for system administration, monitoring, and performance optimization. Strong communication and customer service skills are essential.

*This position requires experience with either Revit, Vault, or AutoCAD*

Key Responsibilities Breakdown:

• Technical Support: Hands-on and remote support for AutoDesk applications.
• Packaging and Deployment: Packaging AutoDesk applications for deployment, monitoring the packaging process.
• Troubleshooting: Resolving system and end-user issues, escalating when necessary.
• Vendor Liaison: Interfacing with software vendors.
• Testing and Certification: Testing and certifying new versions of AutoDesk software.
• Documentation: Writing documentation and Software Release Notices.
• End-User Support: Providing excellent customer service and follow-through.
• Network/Infrastructure: Identifying and resolving network and infrastructure issues.
• Teamwork: Maintaining a healthy relationship with team members and management.
• Standards and Policies: Creating/maintaining documentation to support standards, policies, and processes.
• Software Packaging Team Support: Providing packaging requirements.
• Vault and Revit Support: Supporting Vault and Revit integration, implementation, server management, and security/access control.
• SQL Scripting: Developing SQL scripts in Documentum.
• Document Processor Support: Providing support for document processors.
• Upgrades and Migrations: Supporting application/hardware upgrades and architecture/hardware migrations.
• Customization Support: Supporting internally developed and customized add-ons.
• Server Administration: Administration and configuration for servers, server products, data sources, and utilities.
• Operating System Support: Providing operating system support related to application performance.
• Performance Management: Managing, monitoring, and taking proactive actions to maintain system performance and application availability.
• Documentation: Creating and maintaining diagrams, server inventory records, and Change Requests (CRs).
• Testing and Implementation: Planning and participating in testing and implementation of future AutoDesk releases.
  

Qualifications

*This position requires experience with either Revit, Vault, or AutoCAD*

Required Education and Experience:

• Bachelor's degree and two (2) years of experience; four (4) years of experience are accepted in lieu of a degree.

Required Skills:

• Communication Skills: Ability to interface with clients, gather requirements, and facilitate meetings. Strong written and verbal communication skills.
• AutoDesk Vault and Revit experience (integration, implementation, server management, security/access control).
• SQL Scripting (Documentum).

Required Clearance:

• Interim Secret Clearance is required to begin employment; Secret Security Clearance is required to maintain employment.

Required Certifications:

• CompTIA Security+

Desired Qualifications:

• Five (5) years of professional experience in AutoDesk applications management and administration, particularly with Vault and Revit.

Job Description

Description

SAIC is actively seeking an Autodesk Technical Support Specialistto support RITS. This is a fully remote role. This role focuses on providing technical support for AutoDesk applications within the USACE IT environment. The technician will be involved in packaging, testing, troubleshooting, and documenting AutoDesk applications. They will also liaise with software vendors and work closely with the Software Packaging Team. A significant part of the role involves supporting the integration of AutoDesk Vault and Revit. The technician will also be responsible for system administration, monitoring, and performance optimization. Strong communication and customer service skills are essential.

*This position requires experience with either Revit, Vault, or AutoCAD*

Key Responsibilities Breakdown:

• Technical Support: Hands-on and remote support for AutoDesk applications.
• Packaging and Deployment: Packaging AutoDesk applications for deployment, monitoring the packaging process.
• Troubleshooting: Resolving system and end-user issues, escalating when necessary.
• Vendor Liaison: Interfacing with software vendors.
• Testing and Certification: Testing and certifying new versions of AutoDesk software.
• Documentation: Writing documentation and Software Release Notices.
• End-User Support: Providing excellent customer service and follow-through.
• Network/Infrastructure: Identifying and resolving network and infrastructure issues.
• Teamwork: Maintaining a healthy relationship with team members and management.
• Standards and Policies: Creating/maintaining documentation to support standards, policies, and processes.
• Software Packaging Team Support: Providing packaging requirements.
• Vault and Revit Support: Supporting Vault and Revit integration, implementation, server management, and security/access control.
• SQL Scripting: Developing SQL scripts in Documentum.
• Document Processor Support: Providing support for document processors.
• Upgrades and Migrations: Supporting application/hardware upgrades and architecture/hardware migrations.
• Customization Support: Supporting internally developed and customized add-ons.
• Server Administration: Administration and configuration for servers, server products, data sources, and utilities.
• Operating System Support: Providing operating system support related to application performance.
• Performance Management: Managing, monitoring, and taking proactive actions to maintain system performance and application availability.
• Documentation: Creating and maintaining diagrams, server inventory records, and Change Requests (CRs).
• Testing and Implementation: Planning and participating in testing and implementation of future AutoDesk releases.
  

Qualifications

*This position requires experience with either Revit, Vault, or AutoCAD*

Required Education and Experience:

• Bachelor's degree and two (2) years of experience; four (4) years of experience are accepted in lieu of a degree.

Required Skills:

• Communication Skills: Ability to interface with clients, gather requirements, and facilitate meetings. Strong written and verbal communication skills.
• AutoDesk Vault and Revit experience (integration, implementation, server management, security/access control).
• SQL Scripting (Documentum).

Required Clearance:

• Interim Secret Clearance is required to begin employment; Secret Security Clearance is required to maintain employment.

Required Certifications:

• CompTIA Security+

Desired Qualifications:

• Five (5) years of professional experience in AutoDesk applications management and administration, particularly with Vault and Revit.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

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