Desktop Support Specialist (Remote)

2BrosT; Panama City (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist to join their remote team. In this dynamic role, you'll be the first point of contact for technical issues, providing essential support to clients and employees alike. Your expertise in troubleshooting will help resolve network interruptions and ensure smooth operation of computer systems. You'll also have the opportunity to create training materials and maintain documentation, contributing to a collaborative work environment. If you thrive in a fast-paced setting and have a passion for technology, this position offers a chance to make a real impact in the company.

Qualifications

• 1-3 years of experience in customer-focused technical roles.
• Industry-specific certification in relevant computer languages may be required.

Responsibilities

• Serve as the initial contact for computer and system concerns.
• Resolve technical issues and maintain system update logs.

Skills

Customer Service

Time Management

Technical Troubleshooting

Interpersonal Communication

Problem Solving

Education

Industry-specific certification

Tools

Zendesk

Remote Access Desktop Programs

Job description

About the job Desktop Support Specialist (Remote)

Responsibilities for Desktop Support Specialist

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Install and configure computer systems and applications within the company

Qualifications for Desktop Support Specialist

• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of proven experience in a heavy customer focus position involving technical knowledge of a company's products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Zendesk, in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company