IT Support Technician

ECLARO; Doylestown (Bucks County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401k

Commuter benefits

Medical insurance

Job summary

ECLARO is seeking an IT Support Technician for our client in Doylestown, PA. You will bridge Level 1 desktop support with entry-level systems admin tasks, including imaging, device deployment, and user account management in Microsoft Entra ID and 365.

You will handle hardware installations, troubleshoot OS and application issues, provide onsite and remote support, and maintain security standards while documenting activities and inventory. Prior experience in education environments is a plus.

Qualifications

• 1-3 years in IT Help Desk/Desktop Support or Technical Support.
• Imaging and deploying Windows devices.
• Knowledge of Windows 10/11 OS.
• Familiarity with Microsoft 365 administration.
• Basic experience with Microsoft Entra ID (Azure AD) user management.
• Strong troubleshooting and customer service skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Excellent verbal and written communication skills.
• Technical skills: Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune (preferred), Imaging tools, peripherals, basic networking, ticketing systems.

Responsibilities

• Unbox, configure, image, and deploy desktops, laptops, tablets, and other end-user devices.
• Perform hardware installations, replacements, upgrades, and peripheral setup.
• Troubleshoot Windows OS, Office apps, printers, and common software issues.
• Provide onsite and remote technical support to end users.
• Create and manage user accounts in Microsoft Entra ID and Microsoft 365.
• Assist with password resets and basic user administration.
• Support Active Directory, Entra ID, and Group Policy tasks as assigned.
• Install software, apply updates, and maintain endpoint security.
• Document requests, resolutions, and inventory using the ticketing system.
• Maintain asset inventory and equipment records.
• Escalate complex issues to senior staff.
• Follow IT policies, procedures, and security best practices.

Skills

Windows 10/11

Microsoft 365

Entra ID (AAD)

Active Directory

Imaging & Deployment

Troubleshooting

Customer service

Ticketing systems

Tools

Intune (preferred)

Imaging tools

Job description

Job Number: 26-01140 Use your skills where innovative technology solutions begin. ECLARO is looking for an

Doylestown, PA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Job Number: 26-01140 Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Doylestown, PA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview

• Seeking an IT Support Technician to provide onsite technical support for end users across multiple educational environments.
• This position bridges traditional Level 1 desktop support with entry-level systems administration responsibilities.
• The ideal consultant will be comfortable with device deployment, imaging, troubleshooting hardware and software issues, and performing basic administrative tasks within Microsoft 365 and Microsoft Entra ID.
• This is an excellent opportunity for someone looking to grow their technical skillset, as additional responsibilities and technologies can be taught to the right consultant.

Responsibilities

• Unbox, configure, image, and deploy desktops, laptops, tablets, and other end-user devices.
• Perform hardware installations, replacements, upgrades, and peripheral setup.
• Troubleshoot Windows operating systems, Microsoft Office applications, printers, and common software issues.
• Provide onsite and remote technical support to end users.
• Create, modify, and disable user accounts within Microsoft Entra ID and Microsoft 365.
• Assist with password resets, account permissions, and basic user administration.
• Support Active Directory, Microsoft Entra ID, and Group Policy-related tasks as assigned.
• Install software, apply updates, and maintain endpoint security standards.Document support requests, resolutions, and inventory using the organization’s ticketing system.
• Maintain accurate asset inventory and equipment records
• Escalate more complex infrastructure or networking issues to senior technical staff.
• Follow established IT policies, procedures, and security best practices.

Required Qualifications

• 1-3 years of experience in an IT Help Desk, Desktop Support, or Technical Support role.
• Experience imaging and deploying Windows devices.
• Knowledge of Windows 10 / 11 operating systems.
• Familiarity with Microsoft 365 administration.
• Basic experience with Microsoft Entra ID (Azure Active Directory), including user account management.
• Strong troubleshooting and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Excellent verbal and written communication skills.
• Technical Skills: Windows 10 / 11, Microsoft 365, Microsoft Entra ID (Azure Active Directory), Active Directory, Microsoft Intune (preferred), Imaging and Deployment Tools, Desktop and Laptop Hardware, Printers and Peripheral Support, Basic Networking Concepts, Ticketing Systems.

Preferred Skills

• Experience supporting K-12 or educational environments.
• Familiarity with Active Directory, Group Policy, and endpoint management tools.
• Experience with Microsoft Intune or other device management platforms.
• Knowledge of networking fundamentals (TCP / IP, DNS, DHCP).
• CompTIA A+, Network+, or Microsoft certifications.

If hired, you will enjoy the following ECLARO Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.