Service Desk Analyst I, Req #1397 (Shift Monday - Friday, 8am to 5pm CST)

ePlus Technology, inc.; Houston (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off (vacation, sick, and own

Personal leave

Job summary

ePlus is hiring a Service Desk Analyst I to provide onsite and remote Tier 1–2 support for a range of hardware, software, and network issues from Houston, TX. The role includes imaging devices, AD management, and strong customer service to end users.

Shift is Monday–Friday 8am–5pm CST with occasional weekend rotation. Excellent communication and ITSM familiarity are desirable. Compensation includes benefits and potential bonuses.

Qualifications

• 2+ years in a Service Desk or IT Support role, onsite preferred.
• Strong knowledge of Windows OS and enterprise applications.
• Imaging tools and deployment processes (PXE Boot or USB).
• Familiarity with Active Directory and admin account management.
• Excellent troubleshooting, communication, and customer service.

Responsibilities

• Provide onsite and remote Tier 1 and 2 support for hardware, software, and network issues.
• Troubleshoot incidents on desktops, laptops, mobile devices, printers and peripherals.
• Imaging and reimaging devices using PXE Boot and USB drive.
• Deploy and configure IS devices per organizational standards.
• Support end users with setup, configuration, and troubleshooting of applications and systems.
• Document incidents, solutions, and procedures in the IT ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Educate users on IT best practices and self-service tools.
• Support end user community Mon-Fri 8a-5p and rotate Sat-Sun 8a-5pm every 5 weeks.

Skills

Onsite support

Windows OS

Troubleshooting

Communication

Customer service

Education

CompTIA A+

Network+

Microsoft certifications

Tools

PXE Boot

USB imaging

Active Directory

ServiceNow

Jira Service Desk

Job description

Service Desk Analyst I, Req #1397 (Shift Monday - Friday, 8am to 5pm CST)

Houston, TX

Overview

*Candidates must be located in or near the Houston, Texas area*

Shift: Monday - Friday, 8am - 5pm CST

We are seeking a technically skilled and customer-focusedService Desk Analyst I to provide onsite support and remote assistance to end users. This role is essential in maintaining the performance and reliability of IT systems, ensuring timely resolution of technical issues, and supporting device deployment and configuration.

Your Impact

The essential functions of this position include:

• Provide onsite and remote Tier 1 and Tier 2 support for hardware, software, and network-related issues.
• Troubleshoot and resolve incidents involving desktops, laptops, mobile devices, label and network printers and peripherals.
• Perform imaging and reimaging of devices using PXE Boot and USB drive
• Deploy and configure IS devices in accordance with organizational standards.
• Support end users with setup, configuration, and troubleshooting of applications and systems.
• Document incidents, solutions, and procedures in the IT ticketing system.
• Collaborate with other IT teams to escalation and resolve complex technical issues.
• Educate users on IT best practices and self-service tools.
• Support end user community Mon-Fri / 8a-5p AND rotate Sat-Sun 8a-5pm every 5 weeks.

Qualifications

Required Qualifications

• 2+ years of experience in a Service Desk or IT Support role, preferably in anonsite support
• Strong knowledge of Windows OS and enterprise applications.
• Hands‑on experience with imaging tools and deployment processes (PXE Boot vs USB drive).
• Familiarity with Active Directory and administrative account management.
• Excellent troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well‑being of our employees, recognizing that a healthy work‑life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice .

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.