Desktop Support Specialist

The Intersect Group; Dallas (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

A leading company in IT services is seeking a Desktop Support Analyst for a 6-month contract-to-hire role in Dallas, TX. The successful candidate will provide enterprise-level support in a fast-paced environment, ensuring seamless end-user experiences. Responsibilities include troubleshooting hardware and software issues, maintaining IT assets, and providing excellent customer service. Ideal candidates will have at least 5 years of experience in a Windows environment and possess strong organizational skills.

Qualifications

• 5+ years recent experience supporting MS Windows in an enterprise environment.
• Detail oriented, organized and capable of multi-tasking.

Responsibilities

• Provide enterprise support for Windows/Microsoft environment.
• Perform first and second level support for computing environment.
• Analyze, troubleshoot, and maintain computer systems and related hardware.

Skills

Customer Service

Detail Oriented

Organizational Skills

Multi-tasking

Education

Four year college degree with information technology concentration

Tools

MS Windows

Job description

Direct message the job poster from The Intersect Group

DESKTOP SUPPORT ANALYST 6-month contract-to-hire!

Position Overview:

We are seeking an experienced Desktop Support Technician. This is a contract-to-hire role is based in Dallas, TX, requiring onsite work Monday through Friday. The company offers a fast-paced, collaborative environment with opportunities for growth and competitive benefits upon conversion.

In this role, you will provide enterprise-level support for a Windows/Microsoft environment, assisting employees with troubleshooting hardware, software, network connectivity, and audiovisual equipment. Responsibilities include provisioning access, maintaining IT assets, and ensuring seamless end-user experiences. The ideal candidate is detail-oriented, customer-service focused, and capable of handling multiple technical tasks in a professional setting.

JOB REQUIREMENTS

Responsibilities:

• Enterprise support for Windows/Microsoft environment, including direct interaction with end users
• Performs first and second level support for the computing environment, including desktop, peripherals, network, wireless, networked devices, and IP telephones
• Provisions physical access for employees and designated contractors
• Analyzes, troubleshoots, and maintains computer systems and related hardware
• Makes recommendations for improving our desktop and audio-visual environments
• Performs first and second level support for our audio-visual environment, ensuring that rooms and equipment are maintained and functioning properly
• Maintain high level of customer service through professionalism, timeliness, organizational skills and follow-through
• Must be able to lift up to 30 pounds while installing computer equipment
• Keep track of hardware inventory/organize asset disposal

Qualifications:

• 5+ years recent experience supporting MS Windows in an enterprise environment
• Detail oriented, organized and capable of multi-tasking
• Four (4) year college degree with information technology concentration preferred
• Hardware focused

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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