Legal Support Specialist – Consumer Communication & Case Management (Remote)

VanderHouwen; Atlanta (GA); Remote; Full time

Job summary

A leading company is seeking a detail-oriented Legal Support Specialist for a fully remote role. The ideal candidate will excel in a fast-paced environment, managing consumer communications with empathy and professionalism. Responsibilities include responding to inquiries, collaborating with teams, and ensuring quality assurance. This position requires strong critical thinking and communication skills, along with a JD or equivalent legal education. Exceptional benefits are offered, including medical, dental, and a 401(k) matching plan.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

401(k) Matching

Qualifications

• Outstanding verbal and written communication skills.
• Experience managing consumer-facing interactions.

Responsibilities

• Respond to complex consumer inquiries via phone, email, and written correspondence.
• Collaborate effectively with internal teams to resolve issues.

Skills

Communication

Critical Thinking

Problem Solving

Education

JD from an accredited U.S. law school

Foreign law degree and LLM

Tools

MS Office

Job description

Legal Support Specialist – Consumer Communication & Case Management (Remote)

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Job ID: 69379

Legal Support Specialist – Consumer Communication & Case Management (Remote)

Our client seeks a detail-oriented and adaptable legal professional who thrives in a fast-paced, collaborative environment. The ideal candidate will bring strong critical thinking and communication skills, particularly when managing consumer-facing interactions via phone, email, and written correspondence. This role requires empathy, problem-solving, and the ability to maintain professionalism while navigating complex situations with ease.

This is a fully remote role. Preference will be given to qualified candidates residing in Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin.

Legal Support Specialist Responsibilities

• Respond to complex consumer inquiries via phone, email, and written correspondence.
• Follow established protocols and instructions from leadership to ensure consistent, high-quality results.
• Collaborate effectively with internal teams and leadership to resolve issues and meet deadlines.
• Create, monitor, and update procedural scripts to improve efficiency and maintain project goals.
• Ensure quality assurance by identifying and reporting errors, then suggesting solutions.

Legal Support Specialist Qualifications

• JD from an accredited U.S. law school or foreign law degree and LLM (Bar license not required).
• Outstanding verbal and written communication skills, with the ability to simplify complex concepts.
• Strong computer literacy, particularly with MS Office (Word, Excel, Outlook/Teams).
• Proven critical thinking and problem-solving skills; able to analyze situations and provide solutions.
• Experience managing consumer-facing interactions, with the ability to stay calm and resolve conflicts.

Compensation: $30/hr. (DOE)

VanderHouwen Contractors enjoy exceptional benefit perks, including medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k).

About VanderHouwen

VanderHouwen is a women & diversity-owned, WBENC certified professional staffing firm founded in 1987. We place experienced professionals across the nation, focusing on Technology and IT, Engineering, Human Resources, and Accounting & Finance. We prioritize building meaningful, long-term relationships with candidates to find the best job matches aligned with their career goals.

We are an Equal Opportunity Employer and participate in E-Verify, committed to non-discrimination based on race, color, religion, sex, national origin, age, disability, or other protected characteristics.